Field Account Manager

Daisy Corporate Services Trading Limited; London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading company in the telecom sector seeks an Account Manager based in London. The role involves growing existing accounts through effective product penetration and management, ensuring customer satisfaction, and providing high-level service. Competitive salary with uncapped commission and various employee benefits.

Benefits

25 days holidays plus bank holidays

Professional development opportunities

Eye care vouchers

Discounts at over 1,200 retailers

Additional days off for birthdays or weddings

Qualifications

• Experience with telecoms and large customers.
• Proven account management skills.
• Understanding of sales across multiple verticals.

Responsibilities

• Achieve net growth and increase product penetration.
• Conduct customer visits and account reviews every 3 months.
• Identify customer needs for new products through effective questioning.

Skills

Telecoms experience with large customers

Experience in Account Management

Knowledge of sales processes

Ability to articulate product portfolio

Job description

Job Description

Location: Field Based - South

Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance

Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

• Achieve net growth and increase product penetration through cross-selling Daisy products into existing customers.
• Ensure customer visits every 3 months for account reviews.
• Increase product penetration across the existing customer base with high product knowledge.
• Pre-call qualified opportunities 24 hours in advance with a clear agenda.
• Identify customer needs for new/additional products via effective questioning and engage specialists as needed.
• Input meeting information into Daisy Central within 24 hours and send actions to customers.
• Complete quotes through Daisy Central or provided templates within 48 hours of meetings.
• Maintain high product knowledge to spot opportunities to improve customer effectiveness and efficiency.
• Deliver excellent account management to drive re-signs and cross-sell opportunities.
• Work closely with support and specialist teams to provide high-level service.
• Raise and resolve service issues promptly, communicating with customers throughout.
• Follow up with customers after case resolution to ensure satisfaction.
• Flag at-risk customers to management if issues cannot be resolved.

Qualifications

• Telecoms experience with large customers.
• Experience in Account Management.
• Understanding of objectives across multiple verticals.
• Knowledge of sales processes and ability to demonstrate them.
• Ability to articulate Daisy’s vision, competencies, and product portfolio clearly.

Additional Information

Benefits of working at Daisy include:

• 25 days holidays plus bank holidays, with additional days for each year of service up to 30 days.
• Professional development opportunities.
• Eye care vouchers and discounted Medicash membership.
• Discounts at over 1,200 retailers.
• Additional days off for birthdays or weddings.