Field Account Manager

Daisy Communications; Glasgow; On-site; GBP 34,000 - 40,000; Full time

Job summary

Daisy Communications is seeking a driven Account Manager to enhance customer experiences and drive growth across their product line. With a competitive salary and attractive commission structure, this role in Glasgow emphasizes customer satisfaction and product understanding. Join a dedicated team with numerous professional development opportunities.

Benefits

25 days holidays plus bank holidays

Holiday purchase schemes

Referral bonuses

Professional development

Discounted Medicash membership

Qualifications

• Experience in telecoms or a similar industry.
• Ability to articulate Daisy's vision, products, and benefits clearly.
• Effective use of CRM systems for pipeline management.

Responsibilities

• Ensure customer visits every 3 months for account reviews.
• Maintain high product knowledge to identify efficiency opportunities.
• Collaborate with support and specialist teams to deliver excellent service.

Skills

Customer-centric attitude

Strong communication skills

Account management

Tools

CRM systems

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services to keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions – offering exciting new opportunities to support UK businesses.

Job Description

Salary: Up to £40,000 plus a £5,000 car allowance or company car, plus an uncapped commission structure.

Location: Glasgow (travel required)

Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30

This role involves achieving set MRR, OOR, MRM & OOM targets, driving net growth, and increasing product penetration into existing customers through improved customer experience, pipeline management, and accurate data recording in Daisy CRM.

Key Responsibilities:

• Ensure customer visits every 3 months for account reviews.
• Increase product penetration via comprehensive knowledge of Daisy’s portfolio.
• Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
• Identify customer needs for new or additional products/services through effective questioning and engage specialists as needed.
• Accurately record meeting information in Daisy Central within 24 hours and follow-up with actions.
• Provide quotes within 48 hours of meetings using Daisy Central or approved templates.
• Maintain high product knowledge to identify efficiency and cost-saving opportunities for customers.
• Collaborate with support and specialist teams to deliver excellent service.

Customer Service Management:

• Raise cases for service issues and provide all relevant details.
• Follow up after case closure to ensure customer satisfaction.
• Flag unresolved or at-risk customers to management for appropriate action.

Qualifications:

• Experience in telecoms or a similar industry.
• Account management experience.
• Understanding of business objectives across various sectors.
• Knowledge of sales processes and ability to demonstrate them.
• Ability to articulate Daisy’s vision, products, and benefits clearly.
• Experience presenting to all levels within a business.
• Set personal development goals.
• Effective use of CRM systems for pipeline management.
• Strong communication skills, written and verbal.
• Customer-centric attitude and excellent account management skills.

Additional Information

Working at Daisy offers numerous benefits, including 25 days holidays plus bank holidays, holiday purchase schemes, referral bonuses, professional development, eye care vouchers, discounted Medicash membership, mobile deals, and discounts at over 1,200 retailers. We are committed to rewarding dedication and supporting your personal growth.