Field Account Manager

Daisy Communications; City Of London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading telecommunications provider is seeking an Account Manager to enhance product offerings and ensure client satisfaction. The role involves managing existing customer accounts, increasing product penetration, and delivering high-quality service. Candidates should have telecoms experience, account management expertise, and a solid understanding of sales processes. Competitive salary with additional perks awaits the right candidate.

Benefits

25 days holiday + bank holidays

Extra day off on your birthday

£500 referral bonus

Professional development support

Eye care vouchers

Discounted healthcare membership

Exclusive discounts at retailers

Qualifications

• Telecoms experience is required on large size customers.
• Clear understanding of the objectives of commercial businesses across multiple verticals.
• Demonstrate ability to articulate Daisy's core vision and competencies.

Responsibilities

• Achieve net growth and increase product penetration through cross-selling.
• Deliver excellent account management and drive re-signs.
• Raise cases with customer service for issues and ensure resolution.

Skills

Telecoms experience

Account Management

Sales process understanding

Ability to articulate product portfolio

Job description

Location: Field Based - South

Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance

Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

• To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers. You are expected to meet with your customers at least every 3 months for account reviews.
• Increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
• Ensure that all qualified opportunities are pre-called 24 hours in advance of the meeting due date with a clear agenda.
• Through effective questioning of customers, establish needs for new/additional products and services; engage with the appropriate specialist resource from within the Daisy team if necessary to meet the customer’s needs.
• Ensure information collected during the meeting is input into Daisy Central within 24 hours and all actions are sent to the customer after the meeting.
• All quotes must be completed through the Daisy Central system, or on the templates provided by the business.
• Maintain product knowledge at a level that enables you to spot opportunities to improve customer effectiveness, efficiency, or reduce operating costs.
• All quotes to customers must be provided within 48 hours of the meeting SAT.
• Deliver excellent account management to drive re-signs and additional cross-sell opportunities.
• Work closely with support and specialist teams to provide a high level of service and recommendations for your customer base.

Managing your existing base – customer service responsibilities

• Raise a case with customer service for customers with service issues, and provide all relevant details within DC.
• Take responsibility for ensuring the case is resolved and communicate with the customer at all times.
• Contact customers after cases are closed to verify that resolutions meet their expectations.
• If a customer is at risk of cancellation and issues cannot be resolved, flag to your manager to determine the most appropriate course of action.

Qualifications

• Telecoms experience is required on large size customers
• Experience in Account Management
• Clear understanding of the objectives of commercial businesses across multiple verticals
• An understanding of the sales process
• Can demonstrate the sales process
• Can clearly articulate Daisy’s core vision/competencies and product portfolio

Additional Information

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Sim deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers