Field Account Executive – Scotland & North East England

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Field Account Executive to nurture and grow partnerships across Scotland and North East England. In this dynamic role, you will be responsible for maintaining strong relationships with existing agents, onboarding new partners, and identifying growth opportunities. Your expertise in account management and strong interpersonal skills will be vital as you work closely with clients to support their success. With a focus on collaboration and proactive problem-solving, you'll thrive in a fast-paced environment while contributing to the expansion of a global leader in money transfer services. Join us and make a meaningful impact in this exciting position!

Benefits

25 days annual leave plus 8 public holidays

Health insurance options

Accident and life insurance

Access to development platforms

Qualifications

• Proven experience in account management or outside sales.
• Strong interpersonal skills and ability to communicate effectively.

Responsibilities

• Build and maintain relationships with existing agent partners.
• Onboard new agents and guide them through activation and training.
• Monitor performance data to drive results and address challenges.

Skills

Account Management

Interpersonal Skills

Problem Solving

Negotiation

Communication Skills

Organizational Skills

Fluency in English

Education

Experience in Account Management or Sales

Tools

Salesforce

Microsoft Office

Job description

Field Account Executive – Scotland & North East England, London

Client:

Western Union

Location:

London, United Kingdom

Job Category:

Job vacancies

EU work permit required:

Yes

Job Reference:

2f063f2a04b1

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Are you passionate about building strong relationships and helping businesses grow? Do you enjoy managing and nurturing existing partnerships while identifying opportunities to expand their potential? Would you like to work for a global leader in Money Transfer that believes when money moves, better things can happen?

If you’re energized by working closely with clients, understanding their needs, and becoming a trusted partner in their success, then it’s time to join Western Union as a Field Account Executive.

Western Union powers your pursuit.

As a Field Account Executive, you’ll play a key role in supporting and growing our agent network across Scotland and North East England. While your coverage spans a broad region, most of your activity will be concentrated between Glasgow and Edinburgh —so the ideal candidate will be based in or near this area and open to regular travel across the region.

In this relationship-driven role, you’ll focus on maintaining and developing partnerships with our existing Western Union agents, supporting their success, and identifying new opportunities for growth. You’ll also work closely with our dedicated new business team to help onboard new agents and ensure they’re set up for long-term success.

Role Responsibilities

1. Build and maintain strong, long-term relationships with existing agent partners, supporting them to optimize performance and grow their business.
2. Act as a trusted advisor by understanding agents’ needs, identifying opportunities for improvement, and providing proactive, tailored support.
3. Onboard new agents and guide them through activation, training, and integration into the Western Union network.
4. Regularly visit agent locations, especially high-performing or strategic sites, to support and strengthen partnerships.
5. Monitor performance data and business trends, using insights to drive results and address any operational or service challenges.
6. Identify and sign new business opportunities, helping to expand our agent network in high-potential areas.
7. Own revenue growth and productivity metrics within your assigned territory.
8. Serve as the first point of contact for your agents, providing day-to-day support and ensuring a smooth partnership experience.

Role Requirements

1. Proven experience in account management, partner support, or outside sales.
2. Strong interpersonal skills with the ability to build trust, actively listen, and communicate effectively across cultures.
3. Demonstrated ability to manage relationships, solve problems proactively, and support business growth through collaboration.
4. Excellent organizational, verbal, and written communication skills, with attention to detail.
5. Ability to work independently and thrive in a global, fast-paced environment.
6. Strong negotiation and decision-making abilities.
7. Proficiency in Salesforce and Microsoft Office tools.
8. Knowledge of the UK money transfer or remittance market is a strong advantage.
9. Fluency in English is required; additional languages are highly welcomed and valued.
10. Must hold a valid UK driver’s license and be open to regular field travel across Scotland and North East England.

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Your United Kingdom specific benefits include:

25 days annual leave – plus 8 public holidays

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.