Fiduciary Credit Controller (Hybrid)

NACBA; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive culture

Hybrid work environment

Well-being benefits

Job summary

Marsh is seeking a dedicated Fiduciary Credit Controller to join our Norwich team on a hybrid basis, working in the office at least three days per week. The role focuses on managing insurer accounts, ensuring premiums are paid on time, and collecting funds while reconciling fiduciary records.

You will interact with internal and external stakeholders, resolve billing discrepancies, and contribute to continuous improvement using AI tools to enhance accuracy and efficiency across fiduciary

Qualifications

• A minimum of 1 year's Credit Control experience.
• Strong organisational skills with the ability to manage multiple tasks and competing priorities.
• Excellent communication skills with the confidence to engage with a range of stakeholders.
• Strong attention to detail and the ability to investigate and resolve complex account queries.
• Experience working with Microsoft Office applications and other business systems.
• A proactive and solution‑focused approach to problem‑solving.
• Confidence using technology and a willingness to embrace AI‑enabled tools and processes.

Responsibilities

• Manage insurer accounts, ensuring premiums are paid accurately and on time.
• Monitor and collect outstanding claims funds, ensuring timely receipt and allocation of cash.
• Perform regular reconciliations to maintain the accuracy and integrity of fiduciary records.
• Investigate and resolve billing discrepancies, conducting detailed analysis to identify root causes and deliver effective solutions.
• Handle queries from internal and external stakeholders, providing a high level of service and support.
• Build and maintain strong working relationships with insurers, brokers, and colleagues across the business.
• Attend and actively contribute to meetings both face‑to‑face and virtually.
• Monitor aged debt and outstanding balances, taking action to minimise risk and resolve issues promptly.
• Support continuous improvement initiatives and utilise technology, including AI tools, to drive efficiency and accuracy within the function.
• Ensure all activities are carried out in line with internal controls, regulatory requirements, and fiduciary procedures.

Skills

Credit control experience

Organisational skills

Communication skills

Attention to detail

MS Office proficiency

Proactive problem solving

Comfort with AI tools

Tools

Microsoft Office

Microsoft Excel

Job description

Marsh is seeking a dedicated Fiduciary Credit Controller to join our Norwich team on a hybrid basis, working in the office at least three days per week. The role focuses on managing insurer accounts, ensuring premiums are paid on time, and collecting funds while reconciling fiduciary records.

You will interact with internal and external stakeholders, resolve billing discrepancies, and contribute to continuous improvement using AI tools to enhance accuracy and efficiency across fiduciary