Fidessa Support Analyst

JR United Kingdom; Exeter; On-site; GBP 50,000 - 80,000; Full time

Job summary

Une banque d'investissement mondiale recherche un Analyste de Support d'Application pour rejoindre son équipe de technologie front office à Londres. Vous serez en charge de fournir un soutien critique pour les flux de trading, en interagissant avec les gestionnaires de comptes et les équipes techniques tout au long du cycle de trading.

Qualifications

• Expérience solide en soutien de trading d'actions et systèmes associés.
• Connaissances pratiques en Fidessa CTAC et FIX.
• Compétences en SQL pour le diagnostic des problèmes.

Responsibilities

• Support quotidien des flux de trading et résolution d'incidents.
• Gestion des demandes d'amélioration et des rapports.
• Participation aux tests utilisateurs et aux supports de publication.

Skills

Soutien au trading

SQL

Communication

Gestion du stress

Automatisation

Tools

Fidessa

FIX

Linux

Ansible

GitHub

Job description

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Equity Front Office Application Support – Investment Bank – London

Location: London (3 Days on-site per week)

Level: Mid to Senior

Our client, a leading global investment bank, is looking for an experienced Application Support Analyst to join their Front Office Technology team in London. You’ll be embedded within the equities business, working directly with traders, middle office, and technology teams across the full trading lifecycle.

What you’ll do

• Provide daily support for trading and post-trade workflows, particularly around booking, allocations, and commission issues
• Support and troubleshoot workflows in Fidessa CTAC, CTM, FIX, and internal trading systems
• Assist with onboarding new clients, building reports, and managing enhancement requests
• Become the go-to person for booking/allocation and settlement processes
• Own incidents through to resolution, contribute to UAT, and support global releases

What you’ll bring

• Strong experience in equity trade support (cash, ETFs, swaps, etc.)
• Hands-on knowledge of Fidessa CTAC, FIX 4.4, and CTM workflows
• Solid SQL skills and confident diagnosing application-level issues
• Background supporting trading systems and working in front-office environments
• Clear communicator who can handle pressure and multitask effectively
• Familiarity with automation/config tools like Ansible or GitHub
• Exposure to RHEL or similar Linux environments
• DevOps interest or understanding, especially around low-latency platforms
• Comfortable with occasional data centre visits (rack/stack, config work)

The setup

• Core hours: 9am–6pm with flexibility
• On-call support rota
• Occasional international travel (e.g. New York data centre visit)