Fidessa Support Analyst

JR United Kingdom; Cardiff; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading global investment bank seeks an experienced Application Support Analyst to enhance their Front Office Technology team in London. The role focuses on equity trade support, requiring strong skills in Fidessa and SQL, alongside effective communication and multitasking abilities. As part of a dynamic environment, you'll work directly with traders and collaborate globally while participating in UAT and managing incidents.

Benefits

Flexible core hours

On-call support rota

Occasional international travel

Qualifications

• Experience in equity trade support for cash, ETFs, swaps, etc.
• Hands-on knowledge of Fidessa CTAC and FIX 4.4 workflows.
• Experience in front-office environments and trading systems support.

Responsibilities

• Provide daily support for equity trading and post-trade workflows.
• Troubleshoot workflows in Fidessa CTAC, CTM, FIX, and internal systems.
• Own incidents through resolution and support global releases.

Skills

SQL

Communication

Pressure Handling

Multitasking

Tools

Fidessa

FIX

Ansible

GitHub

RHEL

Job description

Equity Front Office Application Support – Investment Bank – London

Location: London (3 Days on-site per week)

Level: Mid to Senior

Our client, a leading global investment bank, is looking for an experienced Application Support Analyst to join their Front Office Technology team in London. You’ll be embedded within the equities business, working directly with traders, middle office, and technology teams across the full trading lifecycle.

What you’ll do

• Provide daily support for trading and post-trade workflows, particularly around booking, allocations, and commission issues
• Support and troubleshoot workflows in Fidessa CTAC, CTM, FIX, and internal trading systems
• Assist with onboarding new clients, building reports, and managing enhancement requests
• Become the go-to person for booking/allocation and settlement processes
• Own incidents through to resolution, contribute to UAT, and support global releases

Online job hunting tools

What you’ll bring

• Strong experience in equity trade support (cash, ETFs, swaps, etc.)
• Hands-on knowledge of Fidessa CTAC, FIX 4.4, and CTM workflows
• Solid SQL skills and confident diagnosing application-level issues
• Background supporting trading systems and working in front-office environments
• Clear communicator who can handle pressure and multitask effectively
• Familiarity with automation/config tools like Ansible or GitHub
• Exposure to RHEL or similar Linux environments
• DevOps interest or understanding, especially around low-latency platforms
• Comfortable with occasional data centre visits (rack/stack, config work)

The setup

• Core hours: 9am–6pm with flexibility
• On-call support rota
• Occasional international travel (e.g. New York data centre visit)

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 31/05/2025 by JR United Kingdom