Fidessa Support Analyst

JR United Kingdom; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une banque d'investissement mondiale recherche un Analyste de Support d'Applications expérimenté pour rejoindre l'équipe de Technologie Front Office à Londres. Le candidat idéal travaillera directement avec les traders et sera responsable du support des workflows de trading, de la gestion des incidents et de l'intégration de nouveaux clients. Ce rôle devant traiter des systèmes de trading exige des compétences techniques solides et une excellent communication sous pression.

Qualifications

• Expérience solide en support de trading et systèmes de trading dans un environnement front-office.
• Connaissance pratique des workflows Fidessa et SQL pour le diagnostic des problèmes.
• Capacité à travailler sous pression et efficacement en multitâche.

Responsibilities

• Fournir un support quotidien sur les flux de trading et post-trading.
• Assister à l'intégration de nouveaux clients et gérer les demandes d'amélioration.
• Gérer les incidents jusqu'à leur résolution et contribuer aux tests utilisateurs.

Skills

Equity trade support

Fidessa CTAC

SQL

Communication

Automation/config tools

Tools

Fidessa

GitHub

Ansible

Job description

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Equity Front Office Application Support – Investment Bank – London

Location: London (3 Days on-site per week)

Level: Mid to Senior

Our client, a leading global investment bank, is looking for an experienced Application Support Analyst to join their Front Office Technology team in London. You’ll be embedded within the equities business, working directly with traders, middle office, and technology teams across the full trading lifecycle.

What you’ll do

• Provide daily support for trading and post-trade workflows, particularly around booking, allocations, and commission issues
• Support and troubleshoot workflows in Fidessa CTAC, CTM, FIX, and internal trading systems
• Assist with onboarding new clients, building reports, and managing enhancement requests
• Become the go-to person for booking/allocation and settlement processes
• Own incidents through to resolution, contribute to UAT, and support global releases

What you’ll bring

• Strong experience in equity trade support (cash, ETFs, swaps, etc.)
• Hands-on knowledge of Fidessa CTAC, FIX 4.4, and CTM workflows
• Solid SQL skills and confident diagnosing application-level issues
• Background supporting trading systems and working in front-office environments
• Clear communicator who can handle pressure and multitask effectively
• Familiarity with automation/config tools like Ansible or GitHub
• Exposure to RHEL or similar Linux environments
• DevOps interest or understanding, especially around low-latency platforms
• Comfortable with occasional data centre visits (rack/stack, config work)

The setup

• Core hours: 9am–6pm with flexibility
• On-call support rota
• Occasional international travel (e.g. New York data centre visit)