Fibroscan Administrator

Nottingham University Hospitals NHS Trust; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Nottingham seeks an Administrative Support Officer to provide clerical assistance and manage appointment bookings for community and GP referred clinics. Responsibilities include handling enquiries, logging referrals efficiently, and ensuring timely patient communications. Ideal candidates should possess excellent communication skills, strong IT proficiency, and a commitment to supporting diversity within our team. This role offers ample opportunities for personal development within a supportive healthcare environment.

Qualifications

• Experience in administrative and clerical support roles.
• Ability to handle enquiries via telephone, email, and in person.
• Competency in using electronic booking systems.

Responsibilities

• Book appointments for community and GP referred clinics.
• Manage national referrals in the E-Referral Service.
• Log referrals in a timely manner as per Access Policy.

Skills

Communication skills

IT proficiency

Problem-solving

Tools

Careflow PAS

Medway PAS

Job description

Working as part of the fibro scan team the role will involve providing high quality admin and clerical support the community clinics that form a key part of the service. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.

In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values.

Be responsible for booking new and follow up appointments for the community and GP referred clinics. Using Careflow PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics.

Responsibilities

• Deal appropriately with enquiries, by telephone, email and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
• Manage the demand and capacity within the standard operating practice taking decision to expand to the Community Liver Co‑ordinator any capacity issues.
• Managing the national choose and book system (E-Referral Service) referrals.
• Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.
• Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
• Notify Community Liver Co‑ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.
• Be able to competently use Medway PAS and other information technology.

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

For further details / informal visits contact: Name: Marie White‑Cross Job title: Deputy Service Manager - Hepatology Email address: [e-mail] Telephone number: 07812277351