Fibre Quality Specialist

CityFibre; Harrogate; On-site; GBP 30,000 - 45,000; Full time

Job summary

CityFibre, the UK's largest fibre-only network, seeks a Fibre Quality Specialist to diagnose and resolve network faults. This role involves managing network performance and ensuring seamless operation. The position offers a competitive salary, benefits, and a chance to improve internet connectivity in communities.

Benefits

25 days annual leave

Birthday and charity days off

Private medical insurance

Family-friendly policies

Qualifications

• Strong fibre experience in network build, FTTx, fibre blowing, and splicing.
• Experiences with auditing safe systems of work and fault finding.
• Knowledge in OTDR/IOLM testing is required.

Responsibilities

• Manage and maintain network performance using fibre expertise.
• Diagnose and resolve network issues to ensure minimal disruption.
• Manage installations and repairs safely and efficiently.

Skills

Fibre Experience

Fault Finding

Problem-Solving

Safe Systems of Work Auditing

OTDR/IOLM Testing

Education

NRSWA Units 2 and 10

SA001 and SA002 Smart Awards

Valid UK Driving License

Job description

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Note: This role requires travel, with a fully expensed van provided, covering Harrogate & York.

As the UK’s largest fibre-only network, we’re setting new standards for digital infrastructure. Our network is designed from scratch for the internet, making it greener, more reliable, and future-ready. Our products lead on speed, value, and service, helping businesses innovate, communities thrive, and supporting economic growth.

What does this mean for you? The chance to improve internet connectivity and daily life for many people.

Joining us as a Fibre Quality Specialist

In this role, you will be responsible for diagnosing and resolving faults across the CityFibre network, from the Fibre Exchange to end-user premises.

You will receive a competitive salary, an expensed van, a performance bonus, and benefits supporting your wellbeing.

Key responsibilities include:

• Managing and maintaining network performance using your fibre expertise
• Diagnosing and resolving network issues to ensure minimal disruption
• Using diagnostic tools to troubleshoot network problems
• Managing installations and repairs safely and efficiently
• Adapting to diverse environments and travel as needed

Requirements:

• Strong fibre experience, including network build, FTTx, fibre blowing, and splicing
• Fault finding and problem-solving skills
• Experience with safe systems of work auditing
• OTDR/IOLM testing knowledge and PIA installation experience
• NRSWA units 2 and 10
• SA001 and SA002 Smart Awards
• Valid UK driving license

Diversity & Inclusion

We are committed to diversity, equality, and creating a sense of belonging. We welcome applications from all backgrounds and offer support for reasonable adjustments during the application process.

What we offer

Support to grow your career, a comprehensive benefits package including 25 days annual leave, birthday and charity days off, private medical insurance, and family-friendly policies.