Fibre Project Coordinator (Previous Relevant Experince is Required)

ZipRecruiter; Hereford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company is seeking a Service Control Manager for the Fibre Build programme. This dynamic role focuses on innovative service delivery management, requiring strong leadership and stakeholder relationship skills. Successful candidates will enjoy growth opportunities in a vibrant, inclusive culture, alongside comprehensive benefits, including a company vehicle and healthcare.

Benefits

Company vehicle

Healthcare

26 days holiday plus public holidays

Access to FlexBens

Pension scheme

Family-friendly policies

Wellbeing support

Discounts on entertainment and shopping

Qualifications

• Experience in service delivery management, preferably in telecommunications or construction.
• High organizational skills and results-driven mindset.
• Client-facing skills and ability to work under pressure.

Responsibilities

• Oversee end-to-end service delivery across functional teams.
• Manage and develop the service control and scheduling team.
• Produce performance reports and manage stakeholder communication.

Skills

Stakeholder management

Service delivery management

Team leadership

Continuous improvement

Financial awareness

Education

Degree or equivalent experience

Tools

Power BI

Job description

Job Description: Service Control Manager

Telent is seeking a Service Control Manager to join the Network Services Infrastructure team. This role is linked to the Fibre Build programme across Leeds and Yorkshire. The position requires working in an AGILE manner, combining work from subcontractor offices in Leeds, remote work, and site visits. A full UK driving license is essential.

As a Project Manager/Leader at Telent, you will be empowered to deliver complex work, innovate, and make agile decisions. We value individuals who can help us achieve our goals and contribute to building and maintaining the nation's critical infrastructure.

This role involves developing and maintaining operational processes to support service delivery, including planning, scheduling, and performance management. You will interface with clients, subcontractors, and operational teams to ensure a flexible, well-supported schedule.

Responsibilities:

• Oversee end-to-end delivery across functional teams for the service area.
• Manage and develop the service control and scheduling team, including training and qualifications.
• Produce performance reports, liaise with stakeholders, and maintain forecasting accuracy.
• Manage offshore activities, enforce SLAs, and ensure safety standards are met.
• Act as the primary contact for the service area, ensuring proper mobilization and handover of activities.
• Standardize service delivery through centralized PMO & Service Control functions.
• Manage client dashboards and KPIs, ensuring accurate reporting and communication.
• Develop internal measures to uphold high standards and drive collaborative behavior.
• Support business objectives and seek continuous improvement through innovative approaches.
• Maintain and develop the Forward Programme, making optimal decisions for service payments.
• Generate regular reports in line with contractual and internal measures.
• Identify and manage risks and opportunities related to programme performance.
• Implement performance improvement plans and manage escalation processes.

Candidate Profile:

You are highly organized, results-driven, with experience in managing service delivery, preferably in telecommunications or construction. You excel at leading cross-functional teams, managing stakeholders, and reporting on performance. Client-facing skills, ability to work under pressure, and a passion for continuous improvement are essential. You must hold a full UK driving license and be willing to contribute to the Fibre Build programme.

Key Requirements:

• Degree or equivalent experience in a relevant field.
• Knowledge of construction sector safety and environmental standards.
• Strong people management skills in a matrix environment.
• Proven stakeholder management and relationship-building skills.
• Ability to work under pressure and demonstrate financial and commercial awareness.
• Experience with Power BI or similar tools.
• Experience leading telecoms or capital projects with high-tech content in safety-critical environments.

What We Offer:

A dynamic career with opportunities for growth, learning, and impact. We foster an inclusive culture that values diversity and innovation.

• Company vehicle
• Healthcare
• 26 days holiday plus public holidays, with buy/sell options
• Access to FlexBens
• Pension scheme
• Family-friendly policies
• Wellbeing support
• Discounts on entertainment and shopping

Join us and be part of a team that makes a difference, reflecting the communities we serve.

#LI-Hybrid #TJ-Hybrid

About Telent

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure. With over 3,000 employees, we are committed to innovation and excellence, connecting communities and enabling digital transformation.

Our values include:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused