Fibre Delivery Coordinator (Provisioning)

IP-People; Manchester; On-site; GBP 31,000; Full time

Job summary

An exciting opportunity awaits as a Fibre Delivery Coordinator with a forward-thinking telecommunications provider. This role is pivotal in managing customer orders and ensuring seamless execution of financial operations. You will oversee the implementation of Fibre Builds, amend contracts, and collaborate closely with internal teams to drive customer satisfaction. The company values innovation and excellence in service delivery, offering a supportive environment for growth and development. If you are proactive, solutions-oriented, and passionate about delivering high standards of customer care, this is the perfect role for you.

Benefits

Competitive salary up to £31k

Supportive team environment

Opportunities for training and career development

Exposure to senior leadership

Qualifications

• Proven experience in a Delivery Coordinator or Order Analyst role.
• Excellent communication skills for effective stakeholder management.

Responsibilities

• Manage customer orders from initiation to completion.
• Collaborate with stakeholders and provide accurate updates.

Skills

Fibre Delivery Coordination

Supplier Management

Customer Communication

Solutions-oriented Mindset

Job description

An exciting opportunity for a Fibre Delivery Coordinator with a leading Telco Managed Service Provider!

Who are the company?

An established leader in the industry with a reputation for delivering high-quality services and solutions. They operate globally, with a strong presence across the UK. The company prides itself on its customer-centric approach and is committed to continuous growth, innovation, and excellence in service delivery.

What are they looking for?

They are looking for a Fibre Delivery Coordinator to join their Customer Delivery Team, taking responsibility for managing customer orders and ensuring the smooth execution of financial operations. Your role will be integral in customer orders, handling contracts, managing supplier relationships, and ensuring accurate and timely updates across the business.

Key responsibilities include:

1. End-to-end ownership of customer orders
2. Overseeing the end-to-end implementation of Fibre Builds / implementations
3. Amending existing contracts to reflect upgrades, site moves, contract changes, and cancellations.
4. Collaborating closely with internal stakeholders, providing regular and accurate management information.
5. Driving customer satisfaction by managing expectations and keeping them informed about their orders, updates, and potential setbacks.

What will you bring to the table?

The company is seeking an individual with:

1. Proven experience in a Delivery Coordinator/Order Analyst or similar role, working with Fibre (FFPT, FTTC, Dark Fibre etc)
2. MSP, ISP, service provider experience highly desirable
3. Experience in managing third-party suppliers and ensuring accountability within the supply chain.
4. Excellent communication skills and the ability to liaise effectively with internal and external stakeholders.
5. A proactive, solutions-oriented mindset with a commitment to delivering high standards of customer care.

What's in it for you?

1. Competitive salary up to £31k
2. A supportive and collaborative team environment
3. Opportunities for training and career development
4. A role that offers exposure to senior leadership and involvement in key operational processes

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative and Information Technology

Industries

IT Services and IT Consulting and Telecommunications