Fibre Delivery Coordinator (Provisioning)

JR United Kingdom; Manchester; On-site; GBP 31,000; Full time

Job summary

An exciting opportunity awaits for a Fibre Delivery Coordinator with a leading Telco Managed Service Provider. This role is crucial in managing customer orders and ensuring smooth financial operations. You will oversee the implementation of Fibre builds, manage supplier relationships, and provide timely updates to customers. Join a company known for its commitment to high-quality service and customer satisfaction, where you can develop your career in a supportive environment and gain exposure to senior leadership. If you are proactive and solutions-oriented, this is the perfect chance to make a significant impact.

Benefits

Competitive salary up to £31k

Supportive team environment

Opportunities for training and career development

Exposure to senior leadership

Qualifications

• Proven experience in a Delivery Coordinator or Order Analyst role with Fibre.
• Excellent communication skills and ability to manage supplier relationships.

Responsibilities

• End-to-end ownership of customer orders and Fibre implementations.
• Collaborating with stakeholders and driving customer satisfaction.

Skills

Customer Order Management

Supplier Relationship Management

Excellent Communication Skills

Proactive Solutions-Oriented Mindset

Job description

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Client:

IP-People

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

An exciting opportunity for a Fibre Delivery Coordinator with a leading Telco Managed Service Provider!

Who are the company?

An established leader in the industry with a reputation for delivering high-quality services and solutions. They operate globally, with a strong presence across the UK. The company prides itself on its customer-centric approach and is committed to continuous growth, innovation, and excellence in service delivery.

What are they looking for?

They are looking for a Fibre Delivery Coordinator to join their Customer Delivery Team, taking responsibility for managing customer orders and ensuring the smooth execution of financial operations. Your role will be integral in customer orders, handling contracts, managing supplier relationships, and ensuring accurate and timely updates across the business.

Key responsibilities include:

• End-to-end ownership of customer orders
• Overseeing the end-to-end implementation of Fibre Builds / implementations
• Amending existing contracts to reflect upgrades, site moves, contract changes, and cancellations.
• Collaborating closely with internal stakeholders, providing regular and accurate management information.
• Driving customer satisfaction by managing expectations and keeping them informed about their orders, updates, and potential setbacks.

What will you bring to the table?

The company is seeking an individual with:

• Proven experience in a Delivery Coordinator/Order Analyst or similar role, working with Fibre (FFPT, FTTC, Dark Fibre etc)
• MSP, ISP, service provider experience highly desirable
• Experience in managing third-party suppliers and ensuring accountability within the supply chain.
• Excellent communication skills and the ability to liaise effectively with internal and external stakeholders.
• A proactive, solutions-oriented mindset with a commitment to delivering high standards of customer care.

What's in it for you?

• Competitive salary up to £31k
• A supportive and collaborative team environment
• Opportunities for training and career development
• A role that offers exposure to senior leadership and involvement in key operational processes