Fibre Coach

Circet Group; Colchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Fibre Coach to enhance team performance and ensure operational efficiency. This role involves coaching engineers, conducting audits, and supporting the Area Operations Officer in various managerial tasks. Ideal candidates will have a strong background in Telecoms/Utilities, excellent customer service skills, and a commitment to health and safety standards.

Qualifications

• Minimum two years' experience in Telecoms/Utilities industry, preferably at a supervisor level.
• Ability to interpret technical issues from non-technical descriptions.
• Knowledge of Health & Safety and Quality Assurance procedures.

Responsibilities

• Coach the team to correct behaviors impacting performance.
• Investigate complaints and conduct coaching if necessary.
• Support AOO with line management duties and audits.

Skills

Customer Service

Coaching

Leadership

Communication

Telecommunication Knowledge

Education

GCSE grade or Scottish equivalent

Tools

Work Management Systems

Windows (Excel/Word)

Job description

We Are Hiring!

Circet's Home Division requires a Fibre Coach to join the team. You will join our high performing operations team and report to the Area Operating Officer.

This role will cover Colchester and the surrounding areas (Essex).

Job Purpose:

Primarily undertaking the Principal Engineer role, the Coach will also support the Area Operations Officer (AOO) in coaching and developing their team. The Coach will offer technical advice onsite and ensure organizational targets are met.

Responsibilities:

1. Coach the team to correct behaviors impacting performance; review issues with engineers, record actions, and liaise with AOO/Managers for PIP if non-compliance persists.
2. Investigate complaints, establish facts, and conduct coaching if necessary.
3. Carry out Assurance VIP visits or special requests from SMC.
4. Support AOO with line management duties, including holiday/sickness cover, absence interviews, and documentation.
5. Assist with audits and provide relevant feedback.
6. Ensure all communications and briefings are understood by engineers.
7. Support overall operational efficiency by taking on additional jobs as needed.
8. Collaborate with training and Operations Managers to deliver training and upskill teams.
9. Support onboarding for new team members.
10. Conduct audits such as Health & Safety, Van, Stock, and Tools.
11. Assist Stores Department with leavers audits and stock management.
12. Perform any other reasonable duties as required.

Requirements:

• GCSE grade or Scottish equivalent.
• Ability to coach employees and communicate fluently with customers, possessing good customer service skills.
• Minimum two years' experience in Telecoms/Utilities industry, preferably at a supervisor level.
• Ability to interpret technical issues from non-technical descriptions.
• Proficiency with work management systems and Windows (Excel/Word).
• Knowledge of Health & Safety and Quality Assurance procedures.
• Respect for privacy and dignity of individuals.
• Willingness to embrace new ways of working.
• Strong telecommunication knowledge.
• Effective leadership and communication skills.
• Self-motivated, enthusiastic, patient, and critical thinker.
• Good logical skills and task prioritization abilities.