Fiber Optics Support Engineer (Hybrid)

Ciena Corporation; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Northern Ireland seeks an Optical Support Engineer to provide system level pre & post-sales support for optical products. Responsibilities include troubleshooting network issues and providing exceptional customer service. Candidates should possess a Bachelor's degree in a technical field and have excellent communication skills. This role promotes a flexible work environment with opportunities for hybrid working after initial training.

Qualifications

• Zero to three years related experience or equivalent combination of education and experience.
• Experience in a customer facing role would be an asset.
• Foundational knowledge of the operation of fiber optic transport and switching equipment.

Responsibilities

• Provide system level pre & post-sales support for CIENA’s Customer base.
• Answer incoming calls from customers and document relevant information.
• Troubleshoot and resolve network faults and configuration problems.

Skills

Excellent communication skills

Interpersonal skills

Customer-oriented mindset

Problem-solving experience

Education

Bachelor's degree in technical field (e.g. Engineering, Computer Science)

Tools

LINUX

Databases

Job description

A leading technology firm in Northern Ireland seeks an Optical Support Engineer to provide system level pre & post-sales support for optical products. Responsibilities include troubleshooting network issues and providing exceptional customer service. Candidates should possess a Bachelor's degree in a technical field and have excellent communication skills. This role promotes a flexible work environment with opportunities for hybrid working after initial training.