Festival Security - Liverpool

FGH Security; Liverpool; On-site; Full time

Job summary

An established industry player is seeking passionate Festival Security Officers to ensure safety at iconic events. This role involves managing access points, crowd control, and providing exceptional customer service. Join a team that values its members and offers continuous training and progression opportunities. With a commitment to keeping people safe, this is a chance to be part of a dynamic environment while enjoying various festivals. If you are enthusiastic about safety and have the necessary skills, this role is perfect for you!

Benefits

Instant access to wages

Discounts in high street retailers

Accredited training provider

Varied deployments across sectors

Real Living Wage Employer

Qualifications

• Essential SIA Door Supervision Licence required.
• Strong interpersonal and customer service skills are crucial.

Responsibilities

• Control access points and manage crowd safety at events.
• Provide excellent customer service and monitor for suspicious behavior.
• Report incidents and maintain order during events.

Skills

Interpersonal Skills

Customer Service Skills

Communication Skills

Understanding of Security Risks

Passion for Safety

Education

SIA Door Supervision Licence

Job description

About The Role

Position: Festival Security

Schedule: Various shift patterns available through the summer

Hourly Rate: £13.10 - £14.68* (*hourly rate inclusive of holiday pay)

Interview and Induction Location: In person at FGH Security's Liverpool Office

Contract Type: Fixed-term ending 30/09/2025

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow". We are looking for new Festival Security Officers who champion our values to join our team.

Don't waste the summer! Join #TeamFGH, Keeping People Safe at Glastonbury, Beat-Herder, Kendall Calling, Boardmasters, Gottwood and many other iconic events and festivals.

An SIA Door Supervision Licence is essential for this role.

Main Duties

• Controlling access points and site perimeter patrolling.
• Ingress control – ticket validation, physical body and bag searches, crowd control, refusal of guests when behaviour/suitability is not line with event house rules/policies.
• Crowd management – foot traffic direction, escorting and ejecting guests – temporally detaining guests prior to police handover, maintaining order, subdue anti-social behaviour, ensuring crowd safety plans are adhered to, apprehending guests/staff suspected of committing a crime.
• Deliver approachable customer service and support.
• Monitor and report any suspicious behaviour/take appropriate action.
• Egress control.
• Reporting and recording details of irregularities, incidents, searches and patrols.
• Protection of assets and prevention of losses.
  
  

About You

The ideal candidate will need to...

• Have a clear passion for Keeping People Safe.
• Have a good understanding of security risks and threats present at events and festivals.
• Have excellent interpersonal skills.
• Have excellent customer service skills.
• Have excellent verbal and written communication skills.
• Love training: we have a learning culture and are rigorous in upskilling ourselves and others.
• Be happy camping and able to provide essential camping kit.
  
  

If successful, you will be subjected to security screening in accordance to BS7858:2019.

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience. We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits And Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team as our biggest asset is our people. We are an innovative business always aiming to raise the standards.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday.
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
• Discounts in high street retailers, gyms, and more.
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent.
• Varied deployments across multiple industry sectors.
• ACS Accredited.
• MIND Employer.
• Real Living Wage Employer.
  
  

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.