Ferry Crew Support

Cameron Clarke Associates; Plymouth; On-site; GBP 32,000; Full time

Job summary

Join a leading ferry service as a Ferry Crew Support in Cornwall, offering a full-time role with an annual salary of £31,796.88. You will be responsible for ensuring safety, providing excellent customer service, and maintaining ferry operations. This opportunity includes generous benefits such as 25 days annual leave, staff travel cards, and learning opportunities.

Benefits

Local Government Pension Scheme

Generous family-friendly policies

Uniform and PPE provided

Learning and Development opportunities

Staff travel card for free crossings

24/7 Employee Assistance Programme

Qualifications

• Demonstrate basic IT skills (email and Office 365).
• Experience in a customer service environment.
• Ability to follow technical/general instructions.

Responsibilities

• Carry out routine cleaning to a high standard across ferry compartments.
• Control safe loading and unloading of vehicles and pedestrians.
• Support boat operations and assist with emergencies.

Skills

Communication

Customer Service

Attention to Detail

Proactive Approach

Job description

Ferry Crew Support | Torpoint, Cornwall | Full Time | £31,796.88 per annum

Our client is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travel with them every day, they play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.

They are seeking to appoint a Ferry Crew Support to join the team at the Torpoint Ferry. This is an exciting opportunity for a confident individual with good communication skills to provide excellent customer service in a unique environment, offering a longer-term opportunity for advancement within the ferry service and generous benefits.

Please note- The Ferry crews work to a 9-week cyclical rota which consists of early shifts (06:00 – 14:00), late shifts (14:00 – 22:00), as well as one week of consecutive night shifts (22:00 – 06:00) in the cycle. The shifts include weekend, evening and bank holiday working. Ferry Crew Support shift patterns do vary slightly to the above detail, and they are not routinely required to work the night shift, although once trained they support crew by ‘acting up’ on night shifts as a Collector, which attracts associated pay benefits.

Are you the right person for the job?

In the first instance, you must be able to demonstrate:

• Basic IT skills (email and Office 365 packages)
• Ability to follow technical/general instructions
• Ability to respond positively to changing operational demands
• Ability to develop and maintain a good working relationship amongst colleagues
• Pro-active and assertive

Experience of:

• Working in a customer service environment
• Ability to write clearly and comprehensively
• Attention to detail and good record keeping
• Experience of working within the general Policies and Procedures

What will your role look like?

The main duties and responsibilities include:

• Carrying out routine cleaning to a high standard of all ferry compartments, including passenger accommodation, crew cabin and all public walkways
• Carrying out routine cleaning of the ferry infrastructure to a high standard. This will include: general cleaning tasks in the control towers, ensuring slipways are kept free from debris and safe for transit by foot passengers and vehicles, ensuring a safe operation
• Support boat operations used to transfer ferry staff to the ferry at the start and end of shifts. Includes the pulling of the ropes used to move the boat to the ferry and back to the slipway as required
• Control the safe and expedient loading and unloading of pedestrians and vehicles in accordance with published operating procedures and as directed by senior staff
• Deal with or assist with any emergencies that arise, following emergency operating procedures or under the direction of incident managers. These duties include pulling of ropes, throwing of lifebuoys, handling of buoyancy aids, carrying and use of fireextinguishers and fire hoses, opening and closing of valves and the ability to get through escape hatches and climb a vertical escape ladder from the Engine Room
• Act as relief staff for other roles as required (This may attract enhanced payments in accordance with local agreements where training and sufficient competency is met)

What can you expect in return?

• Regular pay award for all employees negotiated by the National Joint Council (NJC)
• Local Government Pension Scheme – employer and employee contributions - currently 20% employer contribution
• A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays.
• Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
• 24/7 access to the Employee Assistance Programme for you and your family
• Generous family-friendly policies including shared parental leave, contractual maternity, paternity and adoption
• Uniform and PPE provided – washing and drying facilities available for use on site
• Learning and Development opportunities

Closing date: 09:00 on 7th July 2025

Anticipated Interviews: w/c 21st July 2025

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Created on 30/06/2025 by TN United Kingdom