Female Support Workers

ILS Case Management; London Borough of Harrow; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

5.6 weeks holiday (pro rata)

Pension (subject to qualifying status)

Free DBS check

Free parking

Induction

Care Certificate training

Regular clinical supervision/review

Support from Case Manager

Job summary

ILS Case Management in Harrow is seeking a female support worker to care for Carrie, a 14-year-old with complex medical needs. The role involves day and night shifts in a family home, administering medications via gastrostomy (training provided) and working within a multidisciplinary team.

Ideal candidates will have experience with complex medical needs, epilepsy management, and PEG feeding, and must be comfortable with night shifts and manual handling.

Qualifications

• Experience supporting children with complex medical needs.
• Confident with epilepsy management and PEG feeding.
• Willingness to work day and night shifts.
• Ability to handle manual tasks with equipment and follow safety plans.

Responsibilities

• Assist with all aspects of care for Carrie.
• Be part of a nursing team to provide safe, effective care.
• Administer drinks and medications via gastrostomy (training provided).
• Promote self-esteem and engagement.
• Cooperate with Carrie’s parents, Case Manager and therapists.

Skills

Experience with complex medical needs

Epilepsy management

PEG feeding support

Night shift experience

Manual handling awareness

Job description

Female Support Workers Login to Save this vacancy

Location

Harrow

Stanmore, London

Position

Carer/Support Worker/Client Recruitment

Remuneration

Waking nights & Day shifts: £18.00 - £19.00 per hour dependent on experience and shifts worked.

Advertising End Date

Not Specified

About The Role

Sponsorship is not available for this position. Applicants must already have the right to work in the UK.

Hours

Day shifts - 16-20 hours, 2x 8-10-hour shifts, Thursday, Friday or Saturday 8am-4pm/6pm

Night shifts - 2x waking/sleeping night care 20 hours per week, one waking, one sleeping shift 10pm-8am

Waking shifts - Thursday and Sunday.

Sleeping - preferably Saturday and Sunday, but Monday and Thursday are available.

Pay

• Waking Nights & Day Shifts: £18.00 per hour weekdays -£19.00 per hour weekends
• Sleeping Nights: National Living Wage per hour.Weekdays and National Living Wage per hour plus £1 at Weekends.
• Additional uplift on bank holidays.

Benefits

• 5.6 weeks holiday (pro rata)
• Pension (subject to qualifying status)
• Free DBS check
• Free parking
• Induction
• Relevant training opportunities (including The Care Certificate)
• Regular clinical supervision/review meetings
• Ongoing support from a dedicated Case Manager and HR department

Driving

• Driver required: Not essential

Start Date

ASAP (subject to satisfactory employment checks)

Job Summary

Carrie is a bright and beautiful 14-year-old girl with a love for music and sensory play. She communicates through facial expressions and vocalisations, and she absolutely lights up when people engage with her. Carrie enjoys trips to the park, seaside outings, and lunch at local restaurants, especially in the afternoons when she's most alert.

She has complex medical needs due to brain injuries at birth, including epilepsy and PEG feeding, and requires full assistance with daily living and personal care. Carrie is home-schooled, and occasional day shifts may be available to support her development.

Main Duties And Responsibilities

• Assisting with all aspects of care relating to Carrie
• To be part of a high-quality nursing team supporting Carrie to provide safe and effective care
• Administer drinks and medication using her gastrostomy (training will be provided)
• Promote self-esteem and confidence
• Promoting an engaging environment
• Work cooperatively with Carrie’s parents, Case Manager and team of therapists
• To accompany Carrie on holiday, short breaks and time away of up to 10 days in the UK

Safeguarding

ILS is committed to safeguarding and promoting the welfare of our clients within the activities we undertake, and ILS expects all our clients’ employees and workers to share this commitment. The suitability of all prospective employees or workers will be assessed during the recruitment process in line with this commitment. This position will require:

This Role Requires

• Proof of eligibility to work in the UK (sponsorship is not available)
• Satisfactory references, including from your most recent employer
• Enhanced DBS check (A conviction will not necessarily prevent employment)

Where a specific gender is stated as essential, gender is considered to be a genuine occupational requirement in accordance to paragraph 1, of the schedule 9 of the Equality Act 2010 for a female or male worker to work with our client.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, gender reassignment, sex, sexual orientation, pregnancy and maternity, race, marriage and civil partnerships and religion and belief.

About You

What We’re Looking For

We’re seeking female Support Workers* who are kind, reliable, and experienced in supporting children with complex medical needs. You'll be working closely with Carrie and her family in their home, so a compassionate, professional, and respectful approach is essential.

Essential Skills & Experience

• Experience supporting children with complex medical needs, ideally including Acquired Brain Injury
• Confident with epilepsy management and PEG feeding
• Comfortable working night shifts (waking and/or sleeping)
• Able to work with specialist equipment (training provided)
• Willingness to bend, kneel, squat, push or pull as part of manual handling (with a Handling Management Plan in place)

Desirable

• Suctioning experience
• Experience administering medication and following therapy-led care plans

Personal Qualities

We’re looking for someone who embodies the following values:

• Supportive: Kind, patient, and energetic. Works well with Carrie’s family and therapy team.
• Integrity: Honest, reliable, and professional. Maintains confidentiality and communicates openly.
• Client-Centred: Puts Carrie’s needs first, adapts to her pace, and supports her development.
• Quality-Focused: Observant, detail-oriented, and committed to high standards of care.
• Positive: Brings a can-do attitude, celebrates progress, and helps Carrie live life to the fullest.

Additional Requirements

• Confident working in a family home and sensitive to the family's needs and wishes
• Able to build professional, respectful relationships with the team
• Strong verbal and written communication skills; IT literate
• Organised, proactive, and flexible – able to cover shifts at short notice
• Punctual, trustworthy, and empathetic
• Committed to equality, diversity, and inclusion

About Us

ILS Case Management is the UK's leading independent nationwide Case Management company.

When a person’s life has been changed by injury, we address the practicalities. We work with children and adults who have had moderate or catastrophic, complex injuries. We assess individual needs and are able to provide a comprehensive Case Management designed to maximise independence. We are CQC registered and compliant with their standards.

Our Case Managers work closely with our Clients, and we carry out all the recruitment processes on behalf of our Clients; and will support you, from your initial telephone interview right through to arranging employer interviews, trial shifts and placement.

If you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection. However, ILS will manage your day to day employment, providing you with the support you need to carry out your role. Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

For more detailed information about working as a carer or support worker for ILS, please visit: https://www.indliv.co.uk/careers/work-as-a-carer-support-worker

Our Company Values

We are Supportive. It matters to us that our clients and staff know that we care.

We have Integrity. We can be trusted to work in a professional, honest and transparent way.

We are Client Centred. We put our client's aspirations at the centre of everything we do.

We are Quality Focused. We set high standards and aim to exceed them.

We Are Positive. We Find Solutions And Empower Others.