Female Crisis House Team Leader

Missing Link Housing; Swindon; On-site; GBP 29,000 - 31,000; Full time

Job summary

A leading mental health support service in the UK is seeking a Female Crisis House Team Leader to provide trauma-informed support and coordinate care for women in crisis. The role is full-time and requires strong leadership skills and an understanding of mental health challenges. Join us to make a meaningful impact on the lives of those we serve. Competitive salary with benefits is offered.

Benefits

Competitive salary

Supportive environment

Employee development training

Qualifications

• Passionate about making a difference in service delivery.
• Understanding of managing mental health issues.
• Experience in developing support plans and risk assessments.

Responsibilities

• Deliver person-centred support promoting recovery.
• Coordinate referrals and care planning.
• Maintain compliance with safeguarding standards.

Skills

Trauma-informed support

Managing difficult conversations

Understanding of cultural diversity

Experience with mental health problems

Education

NVQ Level 3 in Health and Social Care

Job description

Overview

We have a rewarding opportunity available for a Female Crisis House Team Leader to join our team across Bath & North East Somerset and Swindon and Wiltshire (BSW) based in North Wiltshire and Swindon. You will join us on a full-time, permanent basis working 37.5 hours per week across rotating shifts Monday to Sunday including days, evenings and sleep-ins to meet the needs of the Service. In return, you will receive a competitive starting salary of £29,289 per annum rising to £30,927 per annum after successful completion of a 6-month probationary period, plus £70 per sleep-in (the expectation is 1 sleep-in per week is required) plus benefits.

Established in 1983 Bristol MISSING LINK is a leading provider of Housing and Support Services to women with mental health and housing related support needs in Bristol. Missing Link is the parent organisation to NEXT LINK domestic abuse services and SAFE LINK sexual violence services.

About The Role

We are looking to recruit a Female* Team Leader at our Mental Health Service in North Wiltshire and Swindon. You will work as part of the new Mental Health Framework that will sit alongside and compliment those provided by primary and secondary care, as a key partner within the Mental Health and Wellbeing Partnership (a collaboration of voluntary organisations including Alabarè, Second Step and Nilaari). Make a difference to someone’s life with a fulfilling role at Missing Link.

Key duties and responsibilities

• Deliver trauma-informed, person-centred support that promotes recovery and independence.
• Coordinate referrals, assessments, and care planning with Guests and professionals.
• Maintain accurate records and ensure compliance with safeguarding and health & safety standards.
• Support staff development, rota planning, and supervision.
• Contribute to service audits, risk assessments, and continuous improvement.
• Build collaborative relationships with external partners and represent the service as needed.
• Deputise for the Service Manager and promote a positive team culture.

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Crisis House Team Leader

• Have a passion to make a real difference to how services are delivered and outcomes for those using services
• Believe that recovery is a reality and hold hope for women
• Skilled in managing difficult conversations with the ability to hold boundaries
• An understanding of cultural diversity
• To have a strong understanding of the needs of people with mental health problems
• You must have an understanding living with and managing mental health issues or supporting someone in emotional distress, including understanding the barriers to meaningful living
• An understanding of when and where to signpost is essential
• Experience of developing and implementing support plans and risk assessments.
• Experience of liaising with a range of professionals and agencies.
• NVQ Level 3 in Health and Social Care or willingness to work toward this.
• A full driving licence (to include business use) and access to transport

If you are motivated, resourceful and passionate about Mental Health, please apply now to join us as our Female Crisis House Team Leader and contribute to the valuable work Missing Link and its wider services, delivering hope and support to Women in a Mental Health Crisis.

How To Apply

Please download the application pack from our website and complete the application form. Please submit your application by 9am on Friday 19th September 2025. Interviews will be held week commencing 22nd September 2025.

Missing Link is committed to safeguarding and promoting the welfare of children, young people and adults at risk of abuse, and expects all staff and volunteers to share this commitment. Missing Link is committed to Equal Opportunities. This post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement).