FEMA Claims Reviewer – Disaster Recovery

Nichols College; Dudley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm is seeking FEMA Claims Reviewers to evaluate and process claims for compensatory damages due to the Hermit’s Peak/Calf Canyon fires. Candidates should possess experience in insurance claims and property inspection. This position requires strong communication skills and a willingness to work on-site for extended periods. Flexible travel and lodging are provided for this disaster recovery role.

Benefits

Travel expenses covered

Lodging provided

Per diem allowance

Qualifications

• Experience in insurance claims, property inspection/assessment, or a related field.
• Ability to interpret complex insurance policy language.
• Proficiency in assessing property and fire-related damage accurately.
• Outstanding communication skills and influencing abilities.

Responsibilities

• Provide technical assistance in claims evaluation.
• Communicate directly with claimants to expedite claims.
• Collaborate with officials to identify eligible recovery activities.
• Prepare project damage descriptions and scope of work.

Skills

Insurance claims experience

Property inspection

Excellent communication skills

Client focus

Proficiency in Microsoft Office

Tools

Xactimate software

Job description

FEMA Claims Reviewer – Disaster Recovery

Recruitment began on August 7, 2025

and the job listing Expires on August 31, 2025

Only applications submitted via the link provided (https://command.rec.pro.ukg.net/COM1514CODN/JobBoard/f2e8bfc7-24a3-4940-918a-bd3885862825/OpportunityDetail?opportunityId=2826e6bd-5f53-4fd2-a6fe-49487f08071c) will be considered. Please email [e-mail] with any questions.

Description

Copperhead is seeking multiple Claims Reviewers for a potential contract to support disaster relief.

This position involves receiving, evaluating, and processing claims for compensatory damages for injuries resulting from the Hermit’s Peak/Calf Canyon fires. The role requires meticulous attention to detail and adherence to FEMA guidelines. Claims reviewers will objectively review, investigate, process, and evaluate third-party claims.

Specific responsibilities include but are not limited to:

• Provide technical assistance and expertise in support of the Hermit’s Peak/Calf Canyon Claims Office (Claims Office), by receiving, evaluating, and processing claims for compensatory damages for injuries from the Hermit’s Peak/Calf Canyon Fire.
• Communicate directly with claimants and/or claimant representatives to expedite claim processing, as requested by FEMA Navigators.
• Collaborate with local, state, and federal officials to identify eligible response, recovery, and mitigation activities.
• Advise clients on FEMA Public Assistance policy and documentation requirements.
• Prepare project damage descriptions, scope of work, and supporting documentation.
• Conduct site assessments in the field and prepare project documentation and cost estimates as required.

Candidates are not required to be local in Sante Fe, NM but they must be willing to support on-site on a 6-10 shift schedule for 90-days at a time.

Travel, lodging and per diem are provided.

This position is contingent on contract award.

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 50%+ / Frequent travel.

Copperhead, an operating firm of Command Holdings, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At Copperhead , our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. Copperhead is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

Copperhead will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team .

Cooperhead is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

Cooperhead”s Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team .

Description

Basic Qualifications

• Experience in insurance claims, property inspection/assessment or a related field.
• Ability to interpret complex insurance policy language, including exclusions, endorsements, and coverage limits.
• Proficiency in assessing property, flooding, and/or fire-related damage accurately, including understanding the extent of damage, required repairs, documentation, and associated costs.
• Excellent written and verbal communication skills, with the ability to explain policies and regulations to claimants, FEMA Navigators, and other stakeholders effectively.
• Must be willing to support on-site on a 6-10 shift schedule for 90-days at a time.
• Outstanding communication skills, influencing abilities, and client focus.
• Demonstrated proficiency in using all Microsoft Office applications.
• Ability to pass a federal background investigation including fingerprinting.
• Applicants must be currently authorized to work in the United States on a full-time basis. Copperhead will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Experience using Xactimate software.
• Knowledge of FEMA Public Assistance program, eligibility criteria, laws, regulations, and policies, as well as familiarity with other FEMA programs (e.g., Individual Assistance, Hermit’s Peak Program, etc.).

Only applications submitted via the link provided (https://command.rec.pro.ukg.net/COM1514CODN/JobBoard/f2e8bfc7-24a3-4940-918a-bd3885862825/OpportunityDetail?opportunityId=2826e6bd-5f53-4fd2-a6fe-49487f08071c) will be considered. Please email [e-mail] with any questions.