FCB Team Manager

Flight Centre Travel Group; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

A travel services company in Camden Town is seeking an experienced Team Manager to drive sales and motivate team members. The ideal candidate will have at least 12 months of Travel Consultant experience and a proven track record in leading teams. Responsibilities include ensuring exceptional customer service and managing operations to meet key performance indicators. This is a fantastic opportunity for those who thrive in a dynamic environment.

Qualifications

• Minimum of 12 months' Travel Consultant experience.
• Ability to work under pressure and shoulder extra responsibility.

Responsibilities

• Oversee day-to-day customer interactions to ensure a world-class experience.
• Lead the team to meet and exceed performance targets.
• Manage resources, workflows, and training for smooth operations.

Skills

Proven Leadership

Customer Experience Excellence

Sales and KPI Growth

Adaptability

Job description

Soon, you'll land a role where you're encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits!

What It Takes to Be Part of Our Team

• As a Team Manager overseeing your store, you will be responsible for driving sales, motivating team members, and growing key KPIs. You will lead by example to deliver a consistent, excellent customer experience and demonstrate strong results both individually and on a team level.
• Proven Leadership: Lead the team to meet and exceed performance targets while maintaining a fun and supportive environment. You will be a mentor to your team, inspiring them to grow and succeed.
• Customer Experience Excellence: You will oversee day-to-day customer interactions to ensure that your store offers a world-class customer experience at every touchpoint.
• Adaptability: You'll embrace new systems and ways of working with openness and positivity, always looking for opportunities to improve efficiency and customer satisfaction.
• Sales and KPI Growth: As a Team Manager, you'll take responsibility for your store's performance, ensuring that your team thrives and hits key performance indicators (KPIs) consistently.
• Effective Manager: You'll manage resources, workflows, and training to ensure the smooth running of operations, handling complex situations, and solving any issues that arise with ease.

How You'll Open Up the World for Our Customers

• Create Dream Itineraries: Lead your team and help in build dream trips for customers, while also ensuring high-quality service and attention to detail.
• Share Your Knowledge: Lead by example by using your travel expertise to make perfect recommendations from a range of options, including flights, accommodation, cruises, tours, insurance, and more.
• Roll Out the Red Carpet: Help ensure that your team delivers exceptional customer service, making each customer feel welcomed, valued, and well taken care of.
• Trusted Advisor: Act as a mentor to your team, guiding them to be trusted advisors to customers, showing both professionalism and genuine care. Proven track record of strong and consistent transfers.

Requirements

• Minimum of 12 months' Travel Consultant experience.
• Ability to work under pressure and shoulder extra responsibility alongside your day-to-day consultant role.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.