FCA Regulated Complaints & FOS Strategy Lead

Zuto; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Free independent financial advice

Cycle to work scheme

Discounted gym memberships

Flexible parental leave

Regular social events

Job summary

A leading car finance company in Manchester seeks a Regulated Complaints & FOS Manager to oversee FCA regulated complaints and ensure compliance with regulations. The role involves analytical tasks, stakeholder management, and leading continuous improvement initiatives to enhance customer outcomes. Ideal candidates have strong regulatory expertise, excellent problem-solving skills, and the ability to manage complex cases effectively. Join us to influence positive change in financial services while enjoying competitive perks and a supportive work culture.

Qualifications

• Proven experience managing FCA-regulated complaints and FOS cases in financial services.
• Strong understanding of FCA DISP requirements.
• Excellent investigative and analytical skills to identify systemic risks.

Responsibilities

• Oversee the handling of FCA regulated complaints within regulatory timeframes.
• Lead engagement with the Financial Ombudsman Service.
• Develop complaints dashboards to track trends and performance indicators.

Skills

Managing FCA-regulated complaints

Analytical skills

Stakeholder management

Problem-solving

Regulatory judgement

Job description

A leading car finance company in Manchester seeks a Regulated Complaints & FOS Manager to oversee FCA regulated complaints and ensure compliance with regulations. The role involves analytical tasks, stakeholder management, and leading continuous improvement initiatives to enhance customer outcomes. Ideal candidates have strong regulatory expertise, excellent problem-solving skills, and the ability to manage complex cases effectively. Join us to influence positive change in financial services while enjoying competitive perks and a supportive work culture.