FC (Father Christmas) Runner - Ascot

Avature; Ascot; On-site; GBP 10,000 - 40,000; Full time

Job summary

Avature is seeking an FC Runner to deliver a magical experience during the Lapland London event. This role ensures operational excellence, coordinates timings for Father Christmas and the team, and protects guest experience, making it unforgettable. Ideal candidates will have event operations experience and a passion for guest service.

Benefits

Free hot meal per day

Free unlimited coffee, tea and soft drinks

20% discount in retail shops on selected dates

Complimentary staff shuttle bus

Qualifications

• Minimum one year experience in live entertainment or event operations.
• Strong working knowledge of Health and Safety practices.
• Experience coordinating cast members in a guest-facing operation.

Responsibilities

• Coordinate Father Christmas and Magic Elves to ensure timely operations.
• Collect and communicate guest feedback to enhance experience.
• Act as an inspiring people leader and motivate the team.

Skills

People Management

Communication

Event Operations

Problem Solving

Job description

LaplandUK is based on two Original Stories Written by Mike & Alison Battle 'The Untold Story of Father Christmas' & 'The Secrets of the Christmas Elves'.

LaplandUK is an immersive, theatrical experience based on an original adaptation, centred around a child’s fleeting belief in Father Christmas. Putting families at the centre of the storyline, the 4/4.5-hour experience allows families to explore an ancient Elven civilisation through a magical world of storytelling that fuses the spectacle of a filmset with the performance of theatre.

Role Overview

The FC Runner co-ordinates Father Christmas, ensuring he is in the right place at the right time. A key operational role, the FC Runner will ensure that Father Christmas has everything he needs to deliver a truly magical and memorable experience for guests. The role is also responsible for assisting the Magic Elf's when working with Father Christmas.

This is a multi-faceted role, which requires a strong ability to meet the demands of people management, whilst protecting the guest experience and delivering an efficient and effective operation.

FC Runners ensure every guest has an experience they will never forget, for all the right reasons. They are essential to the event operations & FC Control, ensuring that the experience operates smoothly. Guest-obsessed, they make sure that feedback is properly collected, communicated and actioned. An inspiring people leader, they coach, lead and motivate their team to deliver world-class standards of service.

FC Runner will work closely with FC Duty Manager & the FC Controllers via radio, confident in ensuring Magic Elf's and Father Christmas are at the correct location at the correct time whilst dealing with radio communications is key to succeeding in this role.

Experience:

• Minimum one year experience working in live entertainment, event operations and/or visitor attraction operations.
• Strong working knowledge of best Health and Safety practices.
• Experience co-ordinating cast members within a guest-facing operation.
• Knowledge of Act 4 and Lapland operations is a benefit although not essential

Where is Lapland?

Lapland London is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.

Key Dates:

• PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025.
• LIVE EVENT: In 2025 Lapland London will run from Thursday 6th November – Wednesday 24th December.
• Hourly pay of £13.50 per hour, plus holiday pay paid at the end of contract
• Free hot meal per day
• Free unlimited coffee, tea and soft drinks
• 20% discount in LaplandUK retail shops on selected dates
• Complimentary staff shuttle bus from local train station direct to site