FBH Stock Keeper

Fortnum & Mason plc; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Staff discount up to 40%

25 days holiday + birthday day

Staff restaurant

Pension scheme

Job summary

Fortnum & Mason plc in London is seeking a Back of House Stock Operations team member to ensure efficient receipt, storage, and replenishment of stock. You will support flow from delivery through to storage, with emphasis on accuracy, safety, and timely product availability.

The role works with Goods In, Retail, Dispatch, Merchandising, Buying, Hospitality and Finance teams to maintain stock integrity. Experience in stockrooms or logistics, good attention to detail, and strong teamwork are

Qualifications

• Stock handling experience in a stockroom, warehouse, or retail operations.
• Strong attention to detail and accuracy in stock records.
• Able to work in a fast-paced environment while maintaining high standards.
• Good communication across departments.
• Knowledge of health and safety requirements.

Responsibilities

• Receive, unload, and process deliveries from suppliers and distribution centres.
• Check incoming stock against delivery notes and report shortages or damages.
• Put away stock into designated locations using stock systems.
• Maintain stockroom organisation and safe, compliant storage.
• Support replenishment for retail floors and departments.
• Ensure FIFO stock rotation and report short-dated items.
• Conduct stock counts and investigate variances.
• Maintain temperature records where required.
• Handle products carefully to minimise waste.
• Collaborate with Retail and Operations to resolve stock queries.
• Support process improvement initiatives.

Skills

Time management

Reliability

Stockroom experience

Attention to detail

Communication

Stock systems

Handheld devices

Safety awareness

Teamwork

Problem solving

Prioritisation

Tools

Stock management software

Handheld terminals (HHTs)

Job description

Role Purpose:

As a member of the Back of House Stock Operations Team, you will be responsible for ensuring the efficient receipt, storage, movement, and replenishment of stock within the business. The role supports the seamless flow of products from delivery through to storage locations and onward to the sales floor or operational departments. You will maintain stock accuracy, uphold housekeeping and safety standards, and contribute to delivering an exceptional customer experience by ensuring products are available in the right place at the right time.

Reports to:

Goods In Management Team

Direct Reports:

None

Key interfaces:

The role holder will work closely with colleagues within the Back of House Stock Operations team, reporting to the Goods in Management team. Daily interaction will extend to Retail teams, Goods In, Dispatch, Merchandising, Buying, Hospitality, Finance, and Stock Integrity teams to ensure effective stock management and operational efficiency.

Why Work For Us:

• Competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme

Key Accountabilities:

• Receive, unload, and safely process deliveries arriving from external distribution centres and suppliers.
• Accurately check incoming stock against delivery documentation and report any shortages, damages, or discrepancies through established procedures.
• Put away stock into designated storage locations efficiently and accurately using stock management systems and handheld devices where applicable.
• Maintain stockroom organisation, ensuring locations are clearly identified, accessible, and compliant with health and safety standards.
• Support replenishment activities by picking and preparing stock for retail floors and operational departments in line with service-level expectations.
• Ensure stock is rotated correctly, following First In First Out (FIFO) principles and reporting any short-dated products to relevant stakeholders.
• Carry out stock counts, cyclical counts, and inventory checks to maintain stock accuracy.
• Investigate and report stock variances and support stock integrity initiatives.
• Maintain temperature records and compliance checks within temperature-controlled storage areas where required.
• Handle products carefully to protect quality and minimise waste or damage.
• Monitor and respond to operational communications, including emails and stock requests, within agreed timeframes.
• Maintain excellent housekeeping standards, ensuring all back of house areas remain clean, safe, and well organised.
• Work collaboratively with retail and operational teams to resolve stock-related queries and support business needs.
• Assist with operational projects and process improvement initiatives as required.
• Undertake any additional duties necessary to support the effective operation of the Back of House function.
• Comply with all company policies, procedures, health and safety requirements, and expected standards of conduct.

Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience:

• Excellent time management and reliability, with a strong attendance record.
• Previous experience in a stockroom, warehouse, retail operations, or logistics environment.
• Strong attention to detail and commitment to maintaining stock accuracy.
• Ability to work efficiently in a fast-paced operational environment while maintaining high standards.
• Good communication skills, both verbal and written, with the ability to build positive working relationships across departments.
• Experience using stock management systems, handheld terminals (HHTs), or inventory software would be advantageous.
• Knowledge of manual handling practices and warehouse health and safety requirements.
• A proactive approach to identifying issues and resolving them effectively.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Strong teamwork skills combined with the ability to work independently when required.
• Resilience and adaptability during peak trading periods.
• Commercial awareness and understanding of the importance of stock availability to customer service and sales.
• Commitment to continuous improvement and finding more efficient ways of working.
• Professionalism, integrity, and accountability in all aspects of the role.
• Demonstrates company values in everyday working practices:
• Take Pride
• Do the Right Thing
• Achieve Together

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards