FBA Catalog Specialist 1, IN FBA

Amazon; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative team is seeking a passionate Investigation Specialist to enhance the Merchant experience through data analysis and process improvement. This role involves leading investigations into critical issues, creating SOPs for effective execution, and reporting metrics to drive insights. The position promises an exciting opportunity to contribute to operational excellence in a dynamic environment, where your skills in communication and data accuracy will shine. Join a forward-thinking organization that values diversity and is committed to delivering exceptional customer experiences.

Qualifications

• Bachelor's degree required; proficiency in Excel and SQL preferred.
• Strong communication and data analysis skills are essential.

Responsibilities

• Lead investigations for high impact Merchant and Customer issues.
• Analyze data sets to identify problems related to seller experience.

Skills

Business Communication Skills

MS Office

Troubleshooting

Data Analysis

Interpersonal Skills

Attention to Detail

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

Amazon’s Fulfillment by Amazon (FBA) team is seeking a Superstar Investigation Specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world-class product with Amazon’s customer-centric focus applied to the Merchant experience. Our team's objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation, and customer service.

The position is based in Bangalore.

Key job responsibilities

1. Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs.
2. Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
3. Create and implement SOPs for execution on a weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale.
4. Report metrics related to the program and draw insights on key patterns/problems.

Skills:

• Strong business communication skills.
• Good working knowledge of MS Office.
• Deep dive, troubleshooting, and innovation.
• Strong catalog knowledge.

Ability to:

• Multi-task in a fast-paced environment.
• Communicate clearly with both internal and external customers.

Demonstrate:

• Passion for delivering great customer experience.
• Strong interpersonal & communication skills.
• Excellent listening skills.
• Excellent Data Accuracy skills.
• Eye for Detail.
• Commitment to meet Deadlines.
• Willingness to take initiatives.

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

PREFERRED QUALIFICATIONS

- Knowledge of FBA processes is a plus
- Proficiency in SQL is a plus
- Bachelor’s degree in any discipline.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Job details

• Corporate Operations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.