Fault Reporting Operative

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Fault Reporting Operative, Leeds, West Yorkshire

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Client:

Northern Powergrid

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Do you want to help power your career and be part of an evolving energy industry?

An exciting opportunity has arisen for an enthusiastic Fault Reporting Operative to join our team.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero, and create a greener energy future.

As a Fault Reporting Operative, you are responsible for the accurate and timely reporting of unplanned Low Voltage fault incidents to ensure compliance with Ofgem Licence conditions under the Quality of Service Interruptions Incentive Scheme (IIS).

This role is a full-time position working with a team based at our Leeds site. Please note, working from home arrangements cannot be incorporated into this role. This role also includes a Major Incident support element.

Along with a competitive salary between £28,401 - £31,107. Base salary would be £28,401 with potential increases based on performance assessments and evidence, in line with our Professional and Administrative collective agreement.

Also;• Tourist Attraction Tickets and more!

We’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we’ll be in touch.

Key Responsibilities

The successful candidate will be accountable for:

• Accurate inputs of Low Voltage Fault Report data into our Outage Management System (OMS)
• The auditing of all Low Voltage Fault Reports
• The correction of non-compliant Fault Reports following identification through the audit process
• Supporting the wider business with Customer Service Guaranteed Standards.
• Analysis and interpretation of OMS data and site fault information
• Interrogation of geographical system records and progression of updates.
• Inputting of data to audit Databases
• Data preparation for the annual Information Incentive Scheme (IIS)

Qualifications and Attributes

Essential Qualifications and Experience:

• Minimum 2 A Levels C or above OR NVQ Level 3 OR ONC in Business Management (qualification certificates will be required)
• Knowledge of Microsoft Office applications
• High levels of accuracy relating to data inputting

Desirable Qualifications and Experience:

• Knowledge of the Low Voltage network and existing Outage Management experience would be advantageous.
• Previous office experience

Click here to apply today

Visit northernpowergrid.com/careers to find out more about this and other career opportunities.

Should you have any queries on this job posting, please contact [email] referencing R7110

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.