Fast-Track Sales Representative - London Gatwick Airport

No.1 Lounges; Wootton Bridge; On-site; GBP 24,000 - 28,000; Full time

Job summary

A premier airport hospitality service in Gatwick Airport is seeking a Fast-Track Sales Representative. In this role, you will engage with guests, assist them through security, and provide excellent customer service. The ideal candidate has sales experience, a good command of English, and enjoys working with customers. Benefits include paid holidays, a healthcare scheme, and discounts on travel services.

Benefits

28 days paid holiday annually

Company cash-back healthcare scheme

Complimentary staff meals during shifts

Discounted gym memberships

Workplace Pension Scheme

Qualifications

• Previous sales and customer service experience are essential.
• Ability to operate devices like iPads and PDQ machines.
• Good command of written and spoken English.

Responsibilities

• Provide a friendly welcome to guests.
• Assist guests through security efficiently.
• Upsell lounge access to passengers.

Skills

Sales experience

Customer service experience

Engaging with customers

Computer literacy

Good command of English

Tools

iPad

PDQ machines

Job description

Overview

No1 Lounges' premium pre-flight experience provides an express security opportunity to enjoy a quick and efficient journey through airport security. Premium Security also offers passengers a space to sit and relax in comfort while waiting for their party to arrive. As a Fast-Track Sales Representative you will work together as a team to manage the Fast-Track Security Experience at Gatwick Airport. You deliver excellent service and champion the guest experience. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time.

Responsibilities

• Provide a friendly welcome to the Premium Security experience.
• Assist guests making their way through security quickly and efficiently.
• Process pre-bookings on arrival at Premium Security.
• Circulate the check-in areas and concourse to engage with passengers and sell the premium security experience to all passengers.
• Upsell the No1 Lounges brands to passengers who do not have pre-booked lounge access.
• Conduct daily cashing-up and reconciliation.
• Work closely with airport security teams.
• Be the face of No1 Lounges and all operations within Gatwick Airport.
• Deliver excellent customer service with an in-depth knowledge of our products and services.
• Follow all No.1 company policies and procedures.
• Complete end of shift reconciliation and billing (as appropriate).
• Inform your Team Leader and/or Assistant Lounge Manager of any Health and Safety issues during your shift.
• Implement any new company updates and/or training in a timely manner.
• Assist with any ad-hoc duties when required.
• Maintain organization and preparedness at all times.

Qualifications

• Shift pattern required - two early shifts, two late shifts then two days off.
• Previous sales experience essential.
• Previous customer service experience essential.
• Ability to use and operate devices such as an iPad and PDQ machines.
• Enjoy engaging with customers; previous experience in a customer service role is an advantage.
• Good command of the English language - written and spoken.
• Previous experience in a similar position and/or experience of shift work is an advantage.
• Computer literacy or familiarity with reception and electronic payment handling is desirable.
• An interest in the travel hospitality sector.
• Speaking additional languages is useful but not essential.

Benefits

• 28 days paid holiday annually.
• Company cash-back healthcare scheme for dental, optical, and therapy treatments.
• Complimentary staff parking provided at the airport while on shift.
• Complimentary staff meals during shifts.
• Five complimentary lounge visits each year.
• Discounted gym memberships; check which gyms offer discounts in your local area.
• Access to Touchdown Website for discounted holidays, flights and cruises.
• 25% discount for lounge visits for your friends and family.
• Employee of the Month Reward & Recognition schemes with a £50 voucher each month.
• 24-hour confidential employee assistance program for personal or work-related problems.
• Workplace Pension Scheme with Aviva; automatic enrollment if you are between 22 and the state pension age.