Fast & Multi-Track Credit Hire File Handler

Davies; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in claims management is seeking a Fast & Multi-Track Credit Hire File Handler in Leeds. This role involves managing complex litigation claims, developing client relationships, and ensuring compliance with legal standards. You will be a key player in strategies to reduce costs for insurer clients while gaining exposure to high-value cases.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death In Service after 1 year's service

Pension Contribution

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Access to Online Discount Sites

Qualifications

• Experience in litigation and handling Credit Hire files.
• Good telephone negotiation skills.
• Ability to prioritize workloads effectively.

Responsibilities

• Manage a caseload of DA credit hire files under supervision.
• Conduct legal research and telephone negotiations.
• Review and analyze claims throughout their lifecycle.

Skills

Litigation experience

Communication

Negotiation

IT skills

Organizational skills

Education

5 GCSEs or equivalent

Degree / LPC (preferable)

Tools

Case Management System

Microsoft Word

Microsoft Outlook

Job description

Fast & Multi-Track Credit Hire File Handler

Application Deadline: 27 June 2025

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Leeds

Description

The Tactical Credit Hire unit investigates complex credit hire claims from a tactical and strategic perspective. Within this role you would be expected to deal with pre-litigated & litigated Delegated (DA) & non-delegated authority (NDA) multi-track cases up to £100K in value.

You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent.

This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our Insurer client’s.

Key Accountabilities

The role will involve dealing with a caseload of DA credit hire files under supervision initially.

Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

·Review and analysis of files throughout the life of the case, and in accordance with the client guidelines

·Develop and maintain client relationships, always keeping the client at the heart of every decision

·Formulating an initial strategy for approval by Technical Supervisor.

·Legal research

·Undertaking telephone negotiations with third party Solicitors

·Liaising with the insured and insurers where necessary

·Ensuring ‘actions’ are carried out as per the task list within the Case Management System

·Accurately recording time

·Accurately completing the dispute resolution process

·Processing bills

·Ensuring all files are kept within ISO 9001 guidelines

·To ensure compliance with the SRA Standards & Regulations

·Adhere to the Keoghs Values

·Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:

·Drafting defences

·Completing allocation questionnaire’s

·Dealing with disclosure and exchange of evidence

·Completing listing questionnaire’s

·Completing pre-trial checklists

·Instructing Counsel

·Drafting CPR Part 18 questions

·Drafting CPR Part 35 questions

·Drafting Counter schedules

Experience, Skills and Qualifications

Essential:

·Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.

·Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable

·Ability to use own initiative

·Ability to plan and prioritise workloads

·Excellent listening and verbal communication skills

·Good telephone negotiation skills

·Ability to follow work processes and keep to Strategy

·Ability to recognise when sensitivity and tact are required

·Ability to make decisions

·Ability to remain calm under pressure

·Good IT skills including Word, Outlook, and experience of a Case Management System preferred

·Adhere to the Keoghs Values

Desirable:

·Experience of handling PI claims

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation