Fashion Retail Sales Advisor — Omnichannel Expert

New Look; Tendring; On-site; GBP 18,000 - 24,000; Full time

Job summary

New Look in Tendring, United Kingdom, is seeking a Sales Advisor to join our store team. You will deliver excellent customer service and help customers navigate both in-store and online options, acting as a brand ambassador for our fashion range.

Join a vibrant team that values collaboration, positivity and a commitment to achieving store targets while maintaining store standards and community engagement.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Able to deliver excellent in-store customer service.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Assist customers and enhance their shopping experience.
• Support omnichannel approach by guiding customers to online options.
• Maintain store standards and visual merchandising.
• Uphold health and safety and loss prevention practices.
• Take on Your Voice Representative and Key Holder responsibilities when required.

Skills

Customer service

Communication

Sales

Team player

Job description

Sales Advisor

Job Purpose:

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me. You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

Accountabilities and Responsibilities:

CUSTOMER You’ll help inspire our customers to look and feel good by delivering our service techniques You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners We want all our stores to look great and be easy to shop. You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us TEAM You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential You’ll be able to work collaboratively to deliver our Retail Strategy GROWTH You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs) Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness You will be aware of store targets and show a determination to exceed these You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs You will fulfil your responsibility to remain compliant with all Mandatory Training Modules

Skills and Knowledge:

You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time You understand who the core customer is that shops within your local market You’re passionate about fashion and clothes, and you stay up to date with the latest trends Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player You’ll have a keen eye for detail in maintaining great store standards Previous experience in retail is desirable but not essential

Key Relationships:

Store Manager Deputy/Sales Manager Supervisor Wider Store team Local New Look store

Roles and Responsibilities:

Your Voice Rep: The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work As well as being a representative in store, you’ll support the communication and delivery of key engagement initiatives and messages in store. You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum You’ll have the confidence to challenge store management to influence change based on the feedback of your team You’ll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team Key Holder (Operational or Delivery): As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management. In both circumstances, you’ll ensure all our H&S and security procedures are adhered to, and you’ll be responsible for the team, service levels and stock in the absence of a member of management. Department Specialist: You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting You’re the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance Visual Merchandising Specialist: You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair You’ll execute window and mannequin styling to a high standard and in line with guidance. You will regularly support floor moves in line with trade activity i.e. sale or promo launch You’ll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting