Fashion, Home & Beauty Team Leader – Drive Growth

Marks and Spencer; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retailer in the East Midlands is looking for a Team Manager to drive sales and customer service excellence in the Fashion, Home & Beauty department. In this role, you'll lead a high-performing team by making bold decisions, coaching your team, and using commercial insights to enhance performance. We're seeking a candidate who thrives in a fast-paced environment, demonstrates strong leadership, and is passionate about delivering a quality customer experience.

Benefits

Employee discounts

Training and development opportunities

Inclusive work environment

Qualifications

• Ability to lead a team in delivering excellent customer service and achieving KPIs.
• Good knowledge of commercial, visual, operational, and people processes.
• Strong communication and relationship-building skills.

Responsibilities

• Drive profitability and sales for the department.
• Coach and develop team members to build capability.
• Support the delivery of an excellent customer service experience.

Skills

Leadership

Customer service

Coaching

Data analysis

Communication

Job description

A leading retailer in the East Midlands is looking for a Team Manager to drive sales and customer service excellence in the Fashion, Home & Beauty department. In this role, you'll lead a high-performing team by making bold decisions, coaching your team, and using commercial insights to enhance performance. We're seeking a candidate who thrives in a fast-paced environment, demonstrates strong leadership, and is passionate about delivering a quality customer experience.