Farm Shop Cafe Assistant

WAITROSE & PARTNERS; Stockbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

In dieser spannenden Rolle als Farm Shop Assistant werden Sie Teil eines dynamischen Teams, das sich der Bereitstellung eines hervorragenden Kundenservice verschrieben hat. Sie arbeiten in einem lebhaften Café und im Shop, wo Sie mit Kunden interagieren, Bestellungen bearbeiten und sicherstellen, dass die hohen Standards der Marke Waitrose eingehalten werden. Ihre Aufgaben umfassen die Zubereitung von Lebensmitteln, das Auffüllen von Beständen und die Einhaltung von Lebensmittelsicherheitsstandards. Wenn Sie eine Leidenschaft für den Kundenservice haben und gerne in einem Team arbeiten, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten in einem freundlichen und unterstützenden Umfeld einzusetzen.

Qualifications

• Hervorragende Kundenservicefähigkeiten sind erforderlich.
• Teamarbeit und Organisation sind entscheidend für die Rolle.

Responsibilities

• Engagement mit Kunden durch exzellenten Kundenservice.
• Waren auffüllen und die Standards im Geschäft aufrechterhalten.

Skills

Kundenservice

Teamarbeit

Education

Level 2 Food Safety in Catering Certificate

Job description

At a glance

Salary: £11.44 - £12.00 hourly rate

Contract type: Permanent

Hours of work: 15 hours per week, working Saturday 09:00 - 17:30 & Sunday 09:30 - 17:00

About the role

As a Farm Shop Assistant, you will have high standards of customer service and will be required to work as part of a team. You should be organized in your duties to meet the needs of the busy Farm Shop & Cafe.

Some of your key responsibilities will include:

This role will primarily be in the cafe, where food handling and preparation with high standards of service and hygiene are expected. As a selling assistant in the shop, you will engage with customers, replenish stock, maintain housekeeping, and operate the tills to provide an enhanced all-round experience. In both aspects of the role, you are expected to represent the Waitrose brand and uphold our amazing customer service reputation. Good cleaning and display skills are required to maintain shop standards. When working in the cafe, compliance with all specific food safety legislation, procedures, and standards is necessary. Support for the running of events may also be required.

Key Responsibilities

1. Engaging with customers with excellent customer service.
2. Ensuring all stock is replenished and maintaining shop standards for a pleasant customer experience.
3. Supporting all areas of the Farm Shop, including processing transactions in a timely manner.
4. Minimizing food wastage by demonstrating great care and due diligence when rotating stock.
5. Complying with all food safety legislation, procedures, and standards when working in the cafe.
6. Occasionally supporting the running of events for our customers.

Essential skills/experience you'll need:

• Excellent customer service skills.
• Ability to work as a team.

Desirable skills/experience you may have:

• Level 2 Food Safety in Catering Certificate.
• Experience in food preparation in a retail environment.