Fan Support Co-ordinator

City Football Group; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at an innovative organization dedicated to enhancing lives through football. As a Fan Support Co-ordinator, you'll be the first point of contact for fans, providing exceptional service across various channels. This role is perfect for those who thrive in a fast-paced environment and have a passion for sports. Enjoy a supportive workplace that values your contributions and offers generous benefits, including annual leave and private healthcare. If you're enthusiastic about making a positive impact in the football community, this is the opportunity for you!

Benefits

26 days annual leave

Additional day off for birthday

Private healthcare

Annual discretionary bonus

Partnership and lifestyle discounts

Qualifications

• Exceptional customer service skills with a fan-focused approach.
• Strong communication and organizational skills under tight deadlines.

Responsibilities

• Deliver operational activities to support fan queries effectively.
• Provide friendly and efficient service to build professional relationships.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Ability to Embrace Change

Job description

Check out the 'Our Winning Team' section to find out more about the role!

We are hiring for multiple shift patterns including weekdays and weekends.

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

As a Fan Support Co-ordinator, you’ll be the first line of support to our fans; offering a best-in-class service through a variety of contact channels. You’ll be part of an experienced and hard-working team, each of whom plays an important role in resolving fan queries across a wide range of subjects from ticketing, memberships, stadium access, digital platforms and much more.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. Focus: Deliver a range of specialist operational activities, including the delivery of key tasks that enable wider operations to succeed.
2. Planning & Organising: Provide operational support to specific functional areas, including co-ordination of own tasks, individually or as part of a team. Daily/weekly timescales.
3. Comms & Influence: Provision of information in a friendly and courteous manner to build professional relationships and promote a helpful and efficient operational service.
4. Comms & Influence: Delivery is undertaken using recognised tools, systems, and processes; with the role expected to provide change recommendations to drive continuous improvement.
5. Challenge: Varied operational workload, with individual actions largely reactive to requests and drawing from known choices and precedents to ensure business requirements are met.
6. Decision Making: Outputs focused on the delivery of timely and accurate operational services, with latitude to determine the sequence of delivery. Managerial supervision directly available.
7. Impact: Acting as first-line operational responder, impact will be immediately delivered and felt at a local level.

What we are looking for

Essential

• Ability to embrace change.
• Ability to communicate effectively with people at all levels.
• Fan focused with exceptional customer sales & service skills.
• Extremely well organised with the ability to perform under tight deadlines.
• Good knowledge of standard operational procedures, processes, and relevant equipment.
• Good interpersonal skills and the ability to work as a team member and interact more widely.
• Commutable to Manchester.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.