Family Time Supervisor

CEMP; East Devon; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local authority is seeking a Family Time Supervisor in Norwich. This role involves facilitating supervised time between looked after children and their families. Ideal candidates will have excellent communication skills, a customer-focused approach, and be able to manage sensitive situations. Applicants will enjoy generous benefits, including a competitive salary and a flexible working environment.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Norfolk Rewards employee discounts programme

Local Government Pension Scheme

Tax efficient car lease scheme

Qualifications

• Customer-focused role requires excellent communication skills.
• Ability to connect with children and families in sensitive situations.
• Enhanced Disclosure application will be required.

Responsibilities

• Facilitate and supervise court ordered family time.
• Work alongside practitioners to support children's Vital Signs.

Skills

excellent ICT skills, including Word

excellent customer service and communication skills

good organisational skills

fantastic team working

ability to work to tight deadlines

cultural awareness

professional conduct and ability to manage sensitive information

friendly, approachable, empathic and non-judgemental

Job description

Family Time Supervisor | 8812 | Permanent Contract | 37 hours per week | £26,403 to £28,142 per annum | Grade E | Norwich

An exciting opportunity has arisen to be part of the Family Time service in Norwich and to join our team as a Family Time Supervisor.

As a Family Time Supervisor, you will be customer focused and will facilitate and supervise court ordered family time between looked after children and their families. We are seeking people who can take the time to listen and connect whilst working alongside our practitioners to support Vital Signs for Children.

Below are some of the skills we are looking for and you should be able to demonstrate:

• excellent ICT skills, including Word
• excellent customer service and communication skills
• good organisational skills
• fantastic team working
• ability to work to tight deadlines
• cultural awareness
• professional conduct and ability to manage sensitive information
• friendly, approachable, empathic and non-judgemental

This post involves working closely with children and is subject to an Enhanced Disclosure application to the Disclosure and Barring Service and will be subject to six months' probation.

Full training will be provided and you will be supported by an experienced, friendly, knowledgeable and established team. Your application will be assessed against the essential and desirable criteria stated in the job description and person specification. If you are successfully shortlisted, you will be asked to attend an interview.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiootherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
• Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 01 October 2025 at 23:59

All other applicants closing date: 08 October 2025 at 23:59