Family Support Worker – HMP Thorn Cross

Partners of Prisoners; Appleton Thorn; Remote; GBP 17,000 - 21,000; Full time

Job summary

Partners of Prisoners (POPS) seeks a dedicated visitor centre and family support assistant to join our charity. The role focuses on welcoming prisoners’ families, providing play provision and refreshment services, and helping create a positive visit experience that supports family relationships during custodial sentences and contributes to preparation for release and resettlement.

Reporting to the Operations Manager, you will work as part of the POPS team to deliver a friendly, family-focused

Responsibilities

• Welcoming prisoners’ children, families and visitors; provide a welcoming, supportive and family-focused service.
• Role combines visitor centre support, play provision and refreshment services to create a positive visit experience that promotes and maintains family relationships during a custodial sentence and supports preparation for release and resettlement.

Job description

Responsible to: POPS' Operations Manager

Salary: £12.71 per hour

Contract: Permanent

About POPS

POPS is a Charity set up to support the loved ones of those in prison and on community sentence. The Charity was founded by prisoners’ families in 1988, we currently provide Family Support services in 15 prisons across Bristol, Cheshire, Cumbria, Lancashire, Leicester, Merseyside, Greater Manchester, Yorkshire .

POPS values of diversity. We welcome and encourage job applications from people from diverse backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates.

Purpose of the post

As part of the POPS team the post holder will provide a welcoming, supportive and family-focused service to prisoners’ children, families and visitors. The role combines visitor centre support, play provision and refreshment services to help create a positive visit experience that promotes and maintains family relationships throughout a custodial sentence and supports preparation for release and resettlement.

Closing Date: 14/10/2026