Family Support Worker - Family Help Service

Ackerman Pierce Ltd; London; On-site; GBP 38,000 - 40,000; Full time

Job summary

The London Borough of Redbridge is looking for a Family Support Worker to join their Family Help Service. In this role, you will provide essential support to families with children aged 0-18, working collaboratively with other professionals to ensure the best outcomes and prevent escalation to statutory services. This position offers opportunities for training and professional development within a supportive team.

Benefits

Access to training and professional development

Generous annual leave

Local Government Pension Scheme

Qualifications

• Experience working directly with vulnerable families, preferably in a community setting.
• Strong understanding of child development and safeguarding principles.
• Flexibility to work evenings or weekends.

Responsibilities

• Provide practical and emotional support to families.
• Conduct home visits and lead family support sessions.
• Collaborate with professionals to promote child wellbeing.

Skills

Communication

Interpersonal skills

Organisational skills

Education

NVQ Level 3 in social care, childcare, or related field

Job description

Family Support Worker - Family Help (Community Children's Team)
London Borough of Redbridge
Salary: 38,934 - 39,855 per annum
Contract: Permanent Full-time - 37 hours per week
Location: Based across Family Hubs within Redbridge

The Role

The London Borough of Redbridge is seeking a skilled and committed Family Support Worker to join the Family Help Service within the Community Children's Team. You will provide early intervention and direct support to families with children aged 0-18 to reduce risk, improve outcomes and prevent escalation to statutory services.

Working collaboratively with social workers, early help practitioners and other professionals, you will carry out home visits, lead structured family support sessions, and contribute to assessments and plans that promote child wellbeing and safety.

Key Responsibilities

• Provide practical and emotional support to families experiencing a range of challenges, including parenting difficulties, housing issues, school attendance concerns and domestic stress.

• Undertake direct work with children and parents both in the home and in community settings.

• Support the delivery of parenting programmes, workshops, and group interventions.

• Assist in the development and review of family support plans and contribute to multi-agency assessments.

• Work closely with professionals across education, health, and social care to ensure coordinated service delivery.

• Maintain clear and accurate case records and participate in supervision, training, and team meetings.

Requirements

• Relevant qualification at NVQ Level 3 (or equivalent) in social care, childcare, education or a related field.

• Experience of working directly with vulnerable families, preferably in a community or early help setting.

• A strong understanding of child development, safeguarding principles, and the Early Help framework.

• Excellent communication, interpersonal and organisational skills.

• The ability to work independently and as part of a multi-disciplinary team.

• Flexibility to work occasional evenings or weekends to meet the needs of families.

• A valid UK driving licence is desirable but not essential.

What Redbridge Offers

• A supportive team within an Ofsted-rated Outstanding service.

• Regular supervision and access to training and professional development.

• Opportunities to contribute to innovative approaches in family support and early intervention.

• Generous annual leave and access to the Local Government Pension Scheme.

Contact Phil at Ackerman Pierce on (phone number removed),