Family Support Worker

YMCA East Surrey; Reigate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Reigate seeks an experienced practitioner qualified to level 3 in childcare to provide family support services for families with children aged 0-19 years. Responsibilities include direct work with families, managing caseloads, and facilitating multi-agency meetings. The position offers five weeks of annual leave plus bank holidays, free gym membership, and free parking. Candidates must have a passion for working with families and a proven track record in similar roles.

Benefits

Free Gym Membership

Free Parking

Pension Scheme

Qualifications

• Qualified to level 3 in childcare or a related field.
• Experience of working with children and families.
• Ability to coordinate and facilitate multi-agency meetings.

Responsibilities

• Provide focused 1-1 and group family support.
• Manage a caseload in partnership with agencies.
• Deliver evidence-based parenting programmes.

Skills

Experience working with families

Level 3 qualification in childcare or related field

Ability to handle challenging situations

Motivational interviewing

Solution-focused approaches

Accredited parenting strategies

Job description

We are looking for experienced practitioners who are qualified to level 3 in childcare or a related field and have a passion for working with families to help them achieve their best outcomes.

Job Purpose:

To provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs). This will be delivered either at the Family Centre, out in the community, or in service users’ own homes. The post holder will work with families as a lone worker. All services will support the delivery of the Family Support Specification, aimed at enabling children and families to achieve and improve outcomes.

Annual Leave:

Five weeks plus bank holidays (pro-rata for part-time workers). Holidays increase after two years’ service to a maximum of six weeks after six years’ service. The holiday year runs from 1 April to 31 March each year.

Benefits:

• Free Gym Membership: Entitlement to free use of YMCA East Surrey fitness centre in Redhill and half-price YMCA childcare for dependents.
• Free Parking: Available at all our delivery sites. YMCA East Surrey also operates a Bike to Work Scheme.
• Pension Scheme: Details available on request.

Main Responsibilities:

• Manage a caseload working in partnership with agencies to provide integrated and planned interventions, offering advice, information, and practical and emotional support to families.
• Undertake direct work with children and families requiring help and support, both at the Centre, in the community, and in the home environment, for emerging needs and targeted services, providing timely support and interventions.
• Support families using various interventions including motivational interviewing, solution-focused approaches, and accredited parenting strategies.
• Deliver 1:1 evidence-based parenting programmes to achieve the best outcomes for families and record observations on electronic systems within agreed standards and timescales.
• Plan, deliver, and evaluate targeted services within the Family Centre and community venues.
• Handle challenging situations effectively and proactively motivate and create change in complex family situations.
• Convene, chair, and minute multi-agency meetings as appropriate.
• Maintain accurate electronic records of interventions and communications, including assessments, plans, chronologies, reviews, and outcomes, sharing information with other professionals as appropriate (with consent).
• Coordinate and facilitate TAF/TAC meetings, providing precise information.