Family Support Worker

VONNE (Voluntary Organisations' Network North East); North East; On-site; GBP 23,000 - 26,000; Part time

Job summary

Une organisation dédiée à l'aide des enfants et familles touchées par la violence domestique cherche un Family Support Worker pour fournir un soutien pratique et émotionnel. Ce poste à temps partiel exige d'excellentes compétences interpersonnelles et de l'expérience dans la collaboration avec des groupes vulnérables. Vous rejoindrez une équipe engagée à faire une différence durable dans la vie des familles que nous servons.

Benefits

Opportunités de développement professionnel

Arrangements de travail flexibles

Environnement d'équipe solidaire

Qualifications

• Expérience avec des groupes vulnérables, y compris le travail de cas, l'avocatie et la collaboration inter-agences.
• Compétences en gestion du temps et capacité à travailler sous pression.
• Capacité à utiliser les systèmes informatiques et les bases de données CRM.

Responsibilities

• Offrir un soutien individuel aux parents et soignants.
• Gérer un dossier personnel et maintenir des enregistrements précis.
• Contribuer au développement continu du service.

Skills

Communication

Advocacy

Interpersonal skills

Job description

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline: Friday, July 25, 2025 - 17:00

Based: North Tyneside

Salary: £23,690 to 25,235 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Project Support

Location: Office-based in North Shields

Responsible to: CEO

Hours: 22

Salary: £23,690 - £25,235 (pro-rata for part-time hours)

Are you passionate about supporting children and young people affected by domestic abuse? Do you want to make a real difference through therapeutic support in a trauma-informed, child-centred environment? Join Acorns as a Family Support Worker.

About The Role

We are seeking a Family Support Worker, to help to develop, organise and deliver high-quality family support services in North Tyneside and Northumberland. You will be providing expert practical advice, advocacy and emotional support to parents and carers referred to Acorns, including organising and hosting events and activities to support those affected by domestic abuse. You will manage cases, provide input into service delivery, and provide support to volunteers.

Key Responsibilities

• Offer individual support, advice, and advocacy to parents and carers, helping them navigate services and reduce isolation while improving emotional wellbeing.
• Work with the team volunteers to create and deliver enrichment and engagement activities for parents and carers.
• Manage a personal caseload, maintain accurate records, gather feedback, and contribute to evaluations through reports, case studies, and outcome summaries.
• Contribute to the ongoing development of the service by identifying areas for improvement, supporting new initiatives, and working collaboratively with team members to enhance support for parents and carers.
• Uphold equal opportunities, respect diversity, and participate in training to enhance professional development and service quality.
  
  

About You

We’re looking for someone with:

• Excellent interpersonal, communication, and advocacy skills, with the ability to work in a non-judgemental and empowering manner.
• Proven experience working with vulnerable client groups, including casework, advocacy, and multi-agency collaboration. Strong understanding of domestic violence, child protection, legal frameworks, and local socio-economic factors.
• Capable of managing time effectively, handling pressure, meeting deadlines, and maintaining high standards, with flexibility to work outside standard hours when needed.
• Confident in using IT systems and CRM databases for accurate record-keeping, data management, and report writing.
• Self-motivated, creative, and team-oriented with a strong commitment to equal opportunities, confidentiality, and the empowerment of individuals.
  
  

Knowledge of domestic abuse, experience in multi-agency working and skills in group work and analytical report writing are desirable, but not essential.

Why join us?

This is a fantastic opportunity to be part of a compassionate, impact-driven team. You’ll enjoy flexible working arrangements and autonomy in your role, opportunities for professional development and training, a supportive environment and team culture, and the chance to help shape our systems for the better.

Travel may be required for meetings or training, and a DBS check will be necessary due to case involvement.

Application Details

Closing date: Friday 25th July

Interviews: w/c Monday 11th August

We warmly welcome applications from all sections of the community and are committed to equal opportunities.

Ready to apply? Call us on 0191 349 8366 or email [e-mail] to request the full job description and candidate pack. We’ll invite you to send us your CV and a short supporting statement outlining your experience and fit for the role.

If you are committed to empowering children and young people and supporting their families, and want to be part of a team making lasting change, we’d love to hear from you.

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