Family Support Worker

Norwood; London; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading charity organization in London seeks an experienced Family Support Worker to provide tailored support to families. You will be responsible for one-to-one sessions and group facilitation, helping families navigate challenges. Ideal candidates will have experience with neurodiverse children and possess strong communication and organizational skills. This role offers a salary of £32,868 - £36,519 per annum and flexible hours.

Benefits

Workplace Pension Scheme

21 days annual leave plus bank holidays

Employee Assistance Programme

£300 friend referral bonus

Free Eye test & Eyewear allowance

Cycle to work scheme

Qualifications

• Experience working with neurodiverse children and young people.
• Ability to provide reliable support to parents/carers.
• Strong organizational skills to manage a diverse workload.

Responsibilities

• Deliver one-to-one family support sessions.
• Facilitate parent education groups.
• Record keeping and reflective practice.

Skills

Communication skills

Organizational skills

Knowledge of neurodiversity

Experience in safeguarding

Education

NVQ Level 3 or equivalent

Job description

Job Title: Family Support Worker

Accountable to: Family Support Team Manager

Location: Kennedy Leigh Family Centre, Hendon

Salary: £32,868 - £36,519 per annum pro rata (full time equivalent at 35 hours per week)

Hours: 21 hours per week - flexible across the week with some out of hours work (e.g. evenings and weekends) required to deliver particular courses or sessions

Contract: Permanent



About the role

We're seeking an experienced Family Support Worker to join our dedicated Children & Family Services team, where you’ll provide high quality, professional tailored support to families through one-to-one sessions, facilitated peer groups, plus parenting and educational programmes. You’ll work alongside families as they face challenges, celebrate achievements, and navigate change with warmth, respect, and practical guidance.

In line with Norwood’s vision to support and empower neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives, we believe every family deserves the right support to navigate the experiences of raising a neurodivergent child, with our services designed to meet individual needs rather than focus solely on a diagnosis. As a Family Support Worker, you’ll play a key role in empowering parents and carers to feel confident, supported, and equipped, helping families to thrive!



About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK, and has been privileged to receive Royal Patronage since 1815. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

Norwood works with local authorities, to deliver wide-ranging services including residential and supported living accommodation and short-breaks facilities, as well as a range of support groups aimed at the whole family, not just the individual.



Benefits at Norwood

Workplace Pension Scheme: Plan for your future with confidence
21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
Employee Assistance Programme: We care about your well-being
£300 When You Introduce a Friend: Spread the word and reap the rewards
Free Eye test & Eyewear allowance
Access to ‘Blue Light’ discount scheme
Cycle to work scheme
Excellent career progression pathway


Duties and Responsibilities

One-to-one family support
Group facilitation and parent education
Supporting transitions
Safeguarding and collaborative working
Record keeping and reflective practice
Co-production and family voice
Professional development and supervision


Essential Skills and Experience:

NVQ Level 3 or equivalent qualification
Knowledge of neurodiversity and neurodevelopmental disability, the challenges they face and how families can support their children at different life stages
Experience working with neurodiverse children, young people and those transitioning into adulthood in an early years, youth work or family support setting
Knowledge/awareness of reasonable adjustments, strategies and supportive mechanisms to meet the needs of neurodiverse children and young people
Ability to provide reliable support to parent/carers and to act with integrity
Clear communication skills and an ability to professionally represent Norwood both internally and externally
Strong organisational skills, with an ability to manage a diverse workload with competing demands
Ability to plan programmes and facilitate groups to meet the needs of neurodiverse children and young people
Clear verbal and accurate written skills with the ability to write and present clear and comprehensive reports
Experience in safeguarding children, data protection, equal opportunities and diversity legislation and best practice



If you are interested in this role, please apply at your earliest convenience and our Recruitment Team will be in touch.

We reserve the right to close this advertisement earlier should we receive a high volume of suitable applications.