Family Support Worker

The Mead Educational Trust; East Midlands; Remote; GBP 32,000 - 34,000; Full time

Job summary

Willowbrook Mead Primary Academy is seeking a committed Family Support Worker to join our pastoral team. You will directly support children and families, deliver targeted interventions and work with staff and external agencies to reduce barriers to learning.

The role is site-based within our school community, requiring proactive engagement, safeguarding awareness, and the ability to manage emotionally heightened situations while maintaining professional boundaries.

Qualifications

• Experience working directly with vulnerable children, young people and families.
• Strong safeguarding knowledge and child protection practice.
• Excellent communication skills with diverse stakeholders.
• Experience in multi-agency collaboration and attending CIN/CP/Core Group meetings.
• Ability to maintain accurate records using safeguarding systems.

Responsibilities

• Build positive relationships with children and families and carry out home visits.
• Lead family meetings, reviews and support planning to overcome barriers to learning.
• Be the welcoming point of contact for families and manage daily meet-and-greet activities.
• Deliver one-to-one interventions and support attendance, behaviour and wellbeing.
• Maintain records using CPOMS and coordinate with school staff and external agencies.
• Signpost families to services and contribute to nurture-based provision.

Skills

Vulnerable children experience

Safeguarding knowledge

Excellent communication

Multi-agency working

CPOMS or safeguarding systems

Record keeping

Home visits

Attendance and wellbeing support

Restorative practice

Team collaboration

Tools

CPOMS

Job description

# Family Support WorkerEmployer: Willowbrook Mead Primary AcademyLocation: Leicester, LeicestershireContract Type: PermanentHours: Full TimeSalary: Grade 7, £31,830-£34,357 (£36,888 - £39,816 FTE)Posted: 12th October 2026Expires: 30th October 2026 12:00 PMStart Date: 4th January 2027Job ID: 1579259Job Reference: FSW2026* Share :* Print**Family Support Worker**Are you passionate about making a real difference to the lives of children and families?Willowbrook Mead Primary Academy is seeking an experienced, compassionate and resilient Family Support Worker to join our pastoral team. This is an exciting opportunity to work directly with children, families, school staff and external agencies to overcome barriers to learning and improve outcomes for some of our most vulnerable pupils.This is a site-based role at the heart of our school community. The successful candidate will be visible, approachable and proactive, building strong relationships with children and families and providing practical support where it is needed most.**What will you do?**You will:• Build positive and trusting relationships with children and families.• Carry out home visits and support families in their home environment when required.• Lead and participate in family meetings, reviews and support planning.• Be a welcoming point of contact for families through daily meet and greet activities.• Deliver one-to-one interventions and direct work with children.• Support attendance, behaviour, emotional wellbeing and safeguarding outcomes.• Maintain high-quality records using CPOMS and other school systems.• Work alongside teachers, SEND staff and school leaders to coordinate support.• Attend and contribute to Child in Need (CIN), Child Protection (CP), Core Group and multi-agency meetings.• Liaise effectively with external agencies and community organisations.• Support the delivery of nurture-based and pastoral provision, including nurture lunches and targeted interventions.• Signpost families to relevant services and support networks.**We are looking for someone who:**• Has experience working directly with vulnerable children, young people and families.• Is confident managing emotionally heightened situations and can de-escalate conflict calmly and effectively.• Can challenge unsafe or undesirable behaviour in a safe, professional and restorative way.• Has a strong understanding of safeguarding and child protection practice.• Has experience completing internal Early Help (Family Help) Assessments• Has experience of multi-agency working, ideally including voluntary sector organisations.• Is experienced in attending CIN, CP and Core Group meetings.• Understands the importance of accurate record keeping and has experience using CPOMS or similar safeguarding systems.• Can offer practical advice and support to parents around routines, boundaries and family wellbeing.• Has excellent communication skills and can build trust with a wide range of stakeholders.• Is organised, resilient and able to work independently as well as part of a team.**Desirable Experience and Qualifications**We would particularly welcome applications from candidates who have:• DSL training or safeguarding qualifications.• Mental Health and Wellbeing qualifications or training.• Training in Trauma Informed Practice.• Experience delivering nurture-based interventions.• Knowledge of HAF (Holiday Activities and Food) programmes and organising enrichment provision.• Knowledge and understanding of the Thurnby Lodge community, including local challenges and opportunities.• Experience delivering family support within education, social care, youth work or community settings.**Why Join Willowbrook?**At Willowbrook, we are committed to ensuring every child feels safe, supported and able to succeed. We believe strong relationships with families are key to improving outcomes, and our Family Support Worker plays a vital role in achieving this vision.You will join a caring, ambitious team that values collaboration, kindness and putting children first.If you are passionate about helping families overcome barriers and want to make a lasting difference to children's lives, we would love to hear from you.### AttachmentsTMET Recruitment Privacy StatementTMET Job Description - Family Support Worker - 10-10-2026 - 838Working at TMET### Safeguarding Statement:This post will involve contact with vulnerable groups (children, young people and/or adults) and is therefore, exempt from the Rehabilitation of Offenders Act 1974 and subject to an Enhanced Disclosure and Barring Service (DBS) Disclosure check. This exemption means that shortlisted applicants for this post will be required to declare all criminal convictions, cautions, reprimands, and bind- overs both spent and unspent in their application, before interview and regardless of the passage of time.