Family Support Worker

Tranquille Care Ltd; Coleshill Heath; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Tranquille Care Ltd, Solihull, is seeking a proactive Family Support Worker to work with children, young people and families. The role involves child-centred assessments, planning and safeguarding interventions to support families in accessing the right services.

The successful candidate will join a stable service, collaborate with social workers and partner agencies, and maintain accurate records while balancing empathy with professional challenge.

Qualifications

• Strong experience or demonstrable capability in direct work with children, young people and families.
• Understanding of child development, family functioning and effects of trauma, adversity and challenging circumstances.
• Ability to contribute to assessments, family planning and reviews, identifying needs and monitoring progress.
• Knowledge of safeguarding principles and escalation of concerns.

Responsibilities

• COMPLETE FAMILY HELP ASSESSMENTS: Work with children and families to understand circumstances, strengths and risks, keeping the child’s lived experience at the centre.
• DEVELOP AND REVIEW FAMILY PLANS: Coordinate, implement and review Family Help Plans with families, with clear goals and measurable outcomes.
• DELIVER DIRECT INTERVENTIONS: Undertake purposeful, evidence-informed work with children, young people and parents to support positive change.
• BUILD EFFECTIVE RELATIONSHIPS: Engage families with sensitivity and professionalism, including those in crisis or distress.
• CONNECT FAMILIES WITH SUPPORT: Help families access community resources and specialist interventions where appropriate.

Skills

Direct work with children

Understanding of child development

Safeguarding knowledge

Assessment & planning

Effective communication

Multidisciplinary collaboration

Job description

CONTRACT: Initial 3-month contract

HOURS: 37 hours per week, Monday to Friday

WORKING ARRANGEMENT: Hybrid, subject to service requirements

DBS: Enhanced DBS (Children's) required

ADDITIONAL REQUIREMENT: Full Driving Licence Required

Are you passionate about helping children thrive and supporting families to make positive, lasting changes? Solihull's Family Help Service is looking for a motivated and compassionate Family Support Worker " Children's Services to work directly with children, young people and families, helping them overcome challenges, build on their strengths and access the right support at the right time.

You’ll join a well-established service with stable leadership, reflective supervision and a strong commitment to high-quality, relationship-based practice. Working alongside social workers and partner agencies, you’ll contribute to child-centred assessments, family plans and safeguarding interventions, ensuring every child’s lived experience remains central to decision-making.

This is an opportunity for a proactive Family Support Worker who can build trust, navigate complex family circumstances and balance empathy with appropriate professional challenge.

RESPONSIBILITIES OF THE FAMILY SUPPORT WORKER

• COMPLETE FAMILY HELP ASSESSMENTS: Work with children and families to understand their circumstances, strengths, needs and risks, keeping the child's lived experience at the centre of the assessment.
• DEVELOP AND REVIEW FAMILY PLANS: Coordinate, implement and review Family Help Plans with families, establishing clear goals and measurable outcomes that address identified needs.
• DELIVER DIRECT INTERVENTIONS: Undertake purposeful, evidence-informed work with children, young people, and parents to support positive change and improve family functioning.
• BUILD EFFECTIVE RELATIONSHIPS: Engage families with sensitivity and professionalism, including those experiencing crisis, distress or reluctance to work with services.
• CONNECT FAMILIES WITH SUPPORT: Help children and families access community resources, universal services and specialist interventions where appropriate.
• WORK IN PARTNERSHIP: Collaborate with social workers and other professionals, sharing information appropriately and contributing to coordinated multi-agency assessments, planning and interventions.
• CO-WORK COMPLEX CASES: Support social workers with more complex family circumstances, contributing to assessments, plans and direct work.
• APPLY SAFEGUARDING KNOWLEDGE: Recognise changing risks, apply local threshold guidance and escalation concerns promptly when a child’s safety or welfare may be compromised.
• MAINTAIN HIGH-QUALITY RECORDS: Ensure case notes, assessments and plans are accurate, timely, outcome-focused and centred on the needs of the child.
• PROMOTE EFFECTIVE PRACTICE: Contribute to a positive team culture, reflect on the impact of interventions and maintain professional standards in line with service policies and procedures.

SKILLS AND BACKGROUND OF THE FAMILY SUPPORT WORKER

EXPERIENCE AND PROFESSIONAL KNOWLEDGE OF THE FAMILY SUPPORT WORKER

We are looking for candidates who can demonstrate:

• Strong experience or demonstrable capability in direct work with children, young people and families.
• An understanding of child development, family functioning and the effects of trauma, adversity and challenging circumstances.
• The ability to contribute to assessments, family planning and reviews, identifying needs and monitoring progress.
• Knowledge of safeguarding principles and the importance of recognising, assessing and escalating concerns.
• The ability to understand and apply local service thresholds to help determine the most appropriate support or intervention.
• Experience of working collaboratively with social workers, community services and other professionals, or the transferable skills needed to do so effectively.

KEY SKILLS AND ATTRIBUTES OF THE FAMILY SUPPORT WORKER

The successful Family Support Worker " Children's Services will be able to:

• Build trusting relationships with children and families, including those who may be sceptical, resistant or reluctant to engage.
• Communicate clearly, confidently and compassionately with people experiencing distress or adversity.
• Work in a child-centred, strengths-based and relationship-focused way.
• Balance support and professional challenge to promote meaningful change and safeguard children's welfare.
• Demonstrate professional curiosity, sound judgement and a solution-focused approach.
• Manage a varied workload, maintain accurate records and meet deadlines without compromising the quality of practice.
• Work effectively within a multi-agency environment and respond constructively to changing family circumstances.
• Reflect on their practice, accept feedback and engage in continuous learning and development.

WORKING ARRANGEMENTS AND REQUIREMENTS FOR THE FAMILY SUPPORT WORKER ROLE

• The post is 37 HOURS PER WEEK, MONDAY TO FRIDAY, on an initial three-month contract.
• The team operates a duty rota, with ONE DUTY WEEK IN EVERY EIGHT. Practitioners are office-based during their duty week.
• Outside duty weeks, a minimum of TWO OFFICE DAYS PER WEEK is expected, with flexible hybrid working in line with service requirements.
• The role is based at the BLUEBELL CENTRE, CHELMSLEY WOOD, SOLIHULL.
• An ENHANCED DBS CHECK FOR WORK WITH CHILDREN is required.
• You must be able to drive with a valid Driving Licence.