Family Support Caseworker

Integrated Care System; Grimsby; On-site; GBP 26,000 - 30,000; Full time

Job summary

An Integrated Care System in Grimsby is looking for a Family Support Caseworker to join their Family Support Team. This role involves providing comprehensive support to adults and children with life-limiting conditions and their families, addressing psychological and social needs. Candidates should have relevant qualifications and experience, along with strong communication and organizational skills.

Benefits

Paid Professional Registrations

Contributory pension scheme

Access to excellent staff benefits

Long Service Reward Scheme

Excellent annual leave

Employee Assistance Programme

Flexible Working

Qualifications

• Minimum Level 3 qualification in Health & Social Care, Counselling, or a related field.
• Experience in carrying out assessments, care planning, and review.

Responsibilities

• Deliver holistic support to adults and children with life-limiting conditions.
• Accept and triage referrals from a range of sources, including other health professionals.
• Collaborate with the multidisciplinary team to co-produce personalized care plans.

Skills

Communication skills

Organizational skills

Interpersonal skills

Digital literacy

Education

Level 3 qualification in Health & Social Care

Degree in Social Work or Counselling

Job description

As one of the local leading providers of palliative and end-of-life care, St Andrews Hospice is a highly successful and forward-thinking charity with a turnover of c£5m, offering both adult and children's services. With an excellent reputation both in the local community and beyond, we reach over 800 patients and their families in Northeast Lincolnshire and our wider catchment area of Lincolnshire, Hull, and East Yorkshire for our children's services.

This role sits within a multidisciplinary team, working alongside social workers, children's family support and bereavement practitioners, spiritual care leads, and other clinical colleagues.

Main duties of the job

An exciting opportunity has arisen for a compassionate and committed professional to join the Family Support Team at St. Andrews Hospice, providing excellent support to adults and children with life-limiting conditions, as well as to their families and carers.

The Family Support Caseworker will play a key role in delivering holistic support to adults and children both within the hospice and across the wider community. The post is central to addressing psychological, emotional, social, and practical needs through all stages of illness, end-of-life care, and bereavement.

About us

In return, we offer:

• Paid Professional Registrations
• Contributory pension scheme
• Access to excellent staff benefits
• Long Service Reward Scheme
• Excellent annual leave
• Employee Assistance Programme
• Unsocial hour payments
• Occupational Schemes
• On-call allowance
• Life Insurance x 3 salary
• Flexible Working
• Subsidised onsite Coffee Shop

Job responsibilities

To work within a multidisciplinary team, working alongside social workers, children's family support and bereavement practitioners, spiritual care, and clinical colleagues under the guidance of the Support, Welfare & Bereavement Lead.

To play a key role in delivering holistic support to adults and children with life-limiting conditions, as well as to their families and carers - both within the hospice and across the wider community, addressing psychological, emotional, social, and practical needs through all stages of illness, end-of-life care, and bereavement.

To support the future development and growth of the family support service.

Accept and triage referrals from a range of sources including hospice services, GPs, hospitals, Specialist Palliative Care teams, other health and care providers, and self-referrals.

Hold a clinical caseload, acting as a key worker to deliver psychosocial support through comprehensive assessment, care planning, delivery, and evaluation.

Collaborate with the multidisciplinary team to co-produce personalized care and support plans that enhance patient and family wellbeing.

Person Specification

Qualifications

• Minimum Level 3 qualification in Health & Social Care, Counselling, or a related field
• Relevant training in providing psychosocial support, counselling, bereavement support, or related
• Record of ongoing professional development
• Degree in Social Work or Counselling

Experience

• Experience in carrying out assessments, care planning, and review
• Experience supporting individuals and families in distress
• Experience working in multi-disciplinary settings
• Lived experience of dealing with a life-limiting condition and the ability to use this insight professionally
• Experience of working in a hospice, palliative, or end-of-life care setting
• Experience in social prescribing

Knowledge and Skills

• Good understanding of the health and social care system
• Understanding of emotional needs around illness, death, and bereavement
• Knowledge of adult and child safeguarding
• Excellent communication and interpersonal skills
• Strong organizational and administrative skills
• Excellent record-keeping and report-writing skills
• Basic digital literacy (e.g., databases, MS Office, electronic notes)
• Ability to manage the emotional impact of working with the dying and bereaved
• Ability to work independently and as part of a team
• Access to own transport for community and home visits
• Working knowledge of the Mental Capacity Act, deprivation of liberty, and best interest care planning
• Ability to contribute to service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a disclosure check will be required.

Head of Family Support & Wellbeing Services

£26,808 to £29,418 per year, based on 37.5 hours