Family Store Team Leader - Woolston

The Salvation Army; Southampton; On-site; NZD 61,000 - 65,000; Full time

Job summary

The Salvation Army is seeking a Team Leader for their Woolston Family Store in Southampton. This role involves leading a dynamic team to ensure operational efficiency, foster a positive customer experience, and manage donations. Ideal candidates will have strong leadership skills, a commitment to customer service, and the ability to motivate others in a fast-paced retail environment. Join a respected organization and help make a difference in the community.

Benefits

An additional week of leave annually

Free confidential counselling services

Subsidised flu vaccinations

Discounts on medical insurance

TSA discount card for various retailers

Opportunities for growth and development

Fast-paced role in a friendly team

Qualifications

• Minimum of three years of leading a team and line managing staff.
• Experience in retail desirable but not essential.
• Good understanding of sales budgets and performance tracking.

Responsibilities

• Lead and manage staff and volunteers effectively.
• Model and perform tasks within store's operational functions.
• Ensure compliance with health and safety standards.

Skills

Leadership

Customer Service

Sales Performance Tracking

Team Management

Operational Efficiency

Education

Level 3 Retail Certificate

Tools

Point of Sale Software

Job description

Woolston Family Store

• Are you a people leader who loves variety and challenge?
• Have the skills to increase sales and implement operational processes?
• Want to join a great organisation and make a difference in your community?

About the Family Stores

The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell.

About the role

The Team Leader role is critical to our store's success with the primary responsibility of ensuring all team members are motivated, trained and working to the required expectations for the individual operational functions daily, as per national Family Store operational requirements. In addition to leading a successful store team, this role also works closely with the Area Manager as part of a Senior Operational team, to support successful implementation of strategic directives. Our Team Leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people, increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.

Key responsibilities:

• Lead and line manage staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
• Model and perform tasks within all of the store's operational functions, providing training opportunities and support to the team
• Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
• Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
• Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
• Compliance with policies and standard operating procedures, including health and safety, HR, and audit requirements
• Completion of day-to-day business, financial and administrative tasks effectively and accurately

Person specification:

• A commitment to quality and outstanding customer and donor experience
• A collaborative, positive and hands on leadership style with the ability to get alongside and support staff
• Strong leadership skills and ability to motivate and direct a team to achieve goals with clear communication, energy and enthusiasm
• Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targets
• Physically fit and capable of regular lifting - this is a daily part of the role
• Be confident in using various retail and communications technology such as point of sale software and tablets
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check
• Have a minimum of three years leading a team and line managing staff. Experience in working in retail is desirable but not essential
• Minimum Level 3 Retail Certificate or prepared to achieve this

Our offer to you:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers, and Torpedo7
• A position within a long-standing, respected nationwide organisation
• Opportunities for growth and development
• A varied and fast paced role in a friendly, fun team
• Enthusiastic team of likeminded people
• The chance to make a difference in your community

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work: This role is a permanent position at 40 hours per week, varying over Monday to Saturday as per rostered shifts. Please note, Family Stores operate on some public holidays.

The starting salary for this role will fall between $61,592 and $64,299 per annum.

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

If this sounds like you, please provide a cover letter outlining how you fit the requirements of the role, CV and the names of two referee's as part of your application.

To apply for this job, please go to our job site and enter the job code 11870DGJ

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.