Family Secretary

Carlton Recruitment; Tenterden; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading recruitment agency is looking for an organised Family Secretary to provide full support to solicitors. The role involves a variety of secretarial tasks including managing client communications, coordinating diaries, and ensuring adherence to confidentiality standards. This permanent, full-time position offers a salary ranging from £21,000 to £26,000, with added benefits such as 25 days holiday and training courses.

Benefits

5% pension

25 days holiday plus bank holidays

Staff days out

Training courses offered

Qualifications

• Relevant secretarial experience in a busy legal practice (Family) required.
• Confident and assertive while remaining professional with clients.
• Proficient audio typist and familiar with digital dictation.

Responsibilities

• Arranging appointments and dealing with client queries in person and by phone.
• Preparation of correspondence and documents by audio typing.
• Maintaining and coordinating diaries and filing client files.

Skills

Organisational skills

Communication

Teamwork

Initiative

Attention to detail

Education

CILEX Legal Secretarial Diploma

Tools

MS Word

Outlook

Practice Management System

Job description

Our client is looking for an organised secretary to provide full support to the partner and family solicitors. You will be working as a member of the secretarial team; answering incoming calls, greeting visitors to reception on occasion, collection/delivery of daily incoming/outgoing post, and any other general office administrative duties as required.

Key Responsibilities as Family Secretary:

• Arranging appointments, dealing with client queries in person and by phone, together with preparation of correspondence and documents by audio typing via the digital dictation system.
• Filing, photocopying and opening/closing client files in a timely manner.
• Regular consideration of client files and liaising with partner and fee earners on any action required.
• Maintaining and coordinating diaries and diary notes and reporting on these as necessary.
• Secretarial support to other departments and the family solicitors in other offices as and when required.
• Compliance with the firm’s accounts and administrative disciplines and procedure.
• To agree clear objectives linked to the Firm’s business plan and participate in the performance management system, assessing performance and giving feedback as relevant.
• Have a personal development plan and evaluate the effect of training on achievement.
• Clearly identify the standards and systems required to continually improve our client service.
• Comply with all the Firm’s relevant policies and procedures.
• Ensure confidentiality on all appropriate matters and recognise that any breach of this confidentiality will be treated very seriously.

Key Requirements:

• Relevant secretarial experience gained from within a busy legal practice (Family).
• CILEX Legal Secretarial Diploma or equivalent (would be an advantage).
• Both literate and numerate.
• Competent in the use of MS Word and Outlook (Professional) gained in a working environment, preferably the legal industry.
• Accurate in producing good quality correspondence.
• Familiar with transcription via Digital Dictation (desirable).
• Familiarity with using a Practice Management System (Partner/Tikit).
• Clear verbal and communication skills.
• Team working (flexible and adaptable to the needs of the team).
• Uses initiative in dealing with incoming queries.
• Ability to work on own initiative.
• Confident and assertive whilst sympathetic and understanding towards clients who may be distressed, whilst remaining professional at all times.
• Ability to balance priorities in order to meet sometimes demanding deadlines.
• Keen to ensure the needs of clients are met wherever possible.
• Attention to accuracy and detail.
• Clean and presentable in appearance.

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: June 10, 2025

Apply for this job

Family Secretary

Location: Ashford

Permanent Full Time

Salary: £21,000-£26,000

Benefits:

• 5% pension
• 25 days holiday plus bank holidays
• Staff days out
• Training courses offered

Our client is looking for an organised secretary to provide full support to the partner and family solicitors. You will be working as a member of the secretarial team; answering incoming calls, greeting visitors to reception on occasion, collection/delivery of daily incoming/outgoing post, and any other general office administrative duties as required.

Key Responsibilities as Family Secretary:

• Arranging appointments, dealing with client queries in person and by phone, together with preparation of correspondence and documents by audio typing via the digital dictation system.
• Filing, photocopying and opening/closing client files in a timely manner.
• Regular consideration of client files and liaising with partner and fee earners on any action required.
• Maintaining and coordinating diaries and diary notes and reporting on these as necessary.
• Secretarial support to other departments and the family solicitors in other offices as and when required.
• Compliance with the firm’s accounts and administrative disciplines and procedure.
• To agree clear objectives linked to the Firm’s business plan and participate in the performance management system, assessing performance and giving feedback as relevant.
• Have a personal development plan and evaluate the effect of training on achievement.
• Clearly identify the standards and systems required to continually improve our client service.
• Comply with all the Firm’s relevant policies and procedures.
• Ensure confidentiality on all appropriate matters and recognise that any breach of this confidentiality will be treated very seriously.

Key Requirements:

• Relevant secretarial experience gained from within a busy legal practice (Family).
• CILEX Legal Secretarial Diploma or equivalent (would be an advantage).
• Both literate and numerate.
• Competent in the use of MS Word and Outlook (Professional) gained in a working environment, preferably the legal industry.
• Accurate in producing good quality correspondence.
• Proficient audio typist.
• Familiar with transcription via Digital Dictation (desirable).
• Familiarity with using a Practice Management System (Partner/Tikit).
• Clear verbal and communication skills.
• Team working (flexible and adaptable to the needs of the team).
• Uses initiative in dealing with incoming queries.
• Ability to work on own initiative.
• Confident and assertive whilst sympathetic and understanding towards clients who may be distressed, whilst remaining professional at all times.
• Ability to balance priorities in order to meet sometimes demanding deadlines.
• Keen to ensure the needs of clients are met wherever possible.
• Attention to accuracy and detail.
• Clean and presentable in appearance.

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.

Closing date for applications: June 10, 2025

Apply for this job

Your full name
Your email address
Please tick this box to confirm you live in the UK
Upload CV

Contact Info

Head Office: Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,
Surrey KT18 5AD

Sign up to receive the latest job alerts