Family Liaison Worker

Surrey County Council; Guildford; Hybrid; GBP 25,000 - 27,000; Part time

Job summary

A charitable organization is seeking a Family Liaison Worker to aid young carers aged 8-17 by conducting assessments and understanding their needs alongside their family's context. The role involves direct assessments via Microsoft Teams, telephone assessments with parents, casework, and maintaining accurate records to ensure support for young carers. Ideal candidates should demonstrate strong communication, empathy, and organizational skills and maintain compliance with safeguarding and confidentiality policies.

Benefits

28 days of holiday plus bank holidays

Employee assistance program

Pension plan

Opportunities for development and training

One week's paid carers leave

Qualifications

• Experience working with young people or families.
• Ability to conduct assessments and record information accurately.
• Understanding of confidentiality and safeguarding standards.

Responsibilities

• Conduct online assessments with young carers and parents.
• Arrange convenient appointments and maintain accurate records.
• Provide guidance and referrals to relevant services.

Skills

Empathy

Communication

Organizational skills

Tools

Microsoft Teams

Job description

• Location: Home-based with Office space available at Astolat Office, Burpham.

Description

Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.

The salary range for this role is £25,000 to £26,500 based on a 27 hour working week.

Rewards and Benefits

• A friendly, supportive, and flexible work environment.
• 28 days of holiday plus bank holidays
• Employee assistance program
• Pension
• Opportunities for development and training
• One week's paid carers leave to support our staff with caring responsibilities.

About the Organisation

Are you passionate about making a difference in the lives of young people who care for others? Join our dedicated team at Action for Carers Surrey, a values-driven charity that supports unpaid carers across Surrey. As a Family Liaison Worker, you'll play a vital role in identifying the needs of young carers and ensuring they receive the right support to thrive—at home, at school, and in their communities.

About the Role

The purpose of this role is to conduct online one-to-one assessments with young carers aged 8–17, taking a whole-family approach to understand their individual needs and the wider family context. The role focuses on identifying the impact of the caring role on the young person's wellbeing and development, enabling their active participation in the service offer.

The role is made up of the following:

50% – Direct assessments with young carers

30% – Telephone assessments with parents/guardians

20% – Casework and record keeping

The Family Liaison Worker will use this understanding to make appropriate onward referrals, complete funding applications, and ensure young carers receive the support they need to thrive in their caring role. You will also contribute to the achievement of key performance indicators (KPIs) through high-quality Information, Advice and Guidance.

Main duties and responsibilities

• Conduct assessments with young carers via Microsoft Teams.
• Arrange appointments at times convenient for families and young people.
• Complete telephone assessments with parents/guardians to gain a holistic understanding of the caring impact.
• Provide needs-led signposting and make onward referrals to relevant services.
• Submit funding applications where appropriate to support young carers.
• Maintain accurate and timely records using the organisation's database.
• Ensure all work complies with GDPR and confidentiality standards.

Other Duties

• Follow the targeted workplan as set by the Team Manager.
• Maintain accurate written and digital records in line with reporting requirements.
• Work positively and proactively with other teams within Action for Carers Surrey (ACS) and external partner organisations.
• Undertake any other duties reasonably agreed with the Service Manager.
• Promote and adhere to ACS values: Focus, Inclusion, Respect, and Excellence.
• Attend mandatory training as identified by ACS.
• Ensure all work with young carers aligns with current legislation, good practice, and ACS policies, particularly in relation to safeguarding, confidentiality, and data protection.
• Work in accordance with the ACS Code of Conduct and implement organisational policies, standards, and procedures.
• Attend and contribute to team meetings, supervision, area meetings, and core training sessions.

The close date for this advert is 06.08.2025 with interviews planned for w/c 25.08.2025.

To apply for this role, please click HERE .