Family Liaison Officer

Witherslack Group; Ormskirk; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Training

35 days holiday

Career progression

Flexible benefits

Wellbeing support

Medical cover

Beautiful working environments

Refer a friend £1,000

Pension scheme 5% match

Job summary

Pontville School, part of Witherslack Group, in Ormskirk, seeks a Family Liaison Officer to support families of pupils aged 5–19 with SEND. You’ll liaise with parents, carers and local authorities to plan practical, life-changing strategies and coordinate school visits and interviews.

You will work within a strong team, utilise your SEN background, and help families access local resources, ensuring smooth admissions and inductions while contributing to excellent OFSTED-rated outcomes.

Qualifications

• Previous SEN experience and experience working with families in challenging circumstances.
• Strong contacts within the local authority and education, social services and healthcare professionals.
• Experience of multi-agency work with safeguarding and child protection guidance.
• Genuine passion to enhance life opportunities for young people and families.

Responsibilities

• Coordinate visits to see parents and talk at length to develop coping strategies.
• Draw on local resources to direct families to additional support services.
• Organise and participate in admission interviews with the Head Teacher and ensure thorough inductions.
• Contribute to creating a positive, inclusive environment for pupils and families.

Skills

SEN experience

Family support

Local authority contacts

Safeguarding knowledge

Job description

£30,515 - £36,581 + Excellent Benefits

Those Huge Small Victories

For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have won a reputation for excellence and market leading OFSTED ratings.

There’s a certain kind of person who can build bridges between families in challenging circumstances, the carers working with them and local authorities. As Family Liaison Officer at Witherslack Group, your experience and passion for the role will bring about enhanced life opportunities for families all across the region. Our aspirational homes, schools and ethos help us achieve the best possible outcomes. Our Family Liaison Officers are a huge part of making sure our children and young people’s needs are fully recognised and comprehensively met.

Get out what you put in

This is your chance to make a lasting, positive impact on the lives of families experiencing educational (and potentially other) difficulties. Supported by a brilliant and dedicated team, you’ll work closely with parents, young people, carers and the local authority to explore the circumstances and see how collaborative, effective, life-changing resolutions can be agreed and put into place. It will also be up to you to coordinate visits to see parents, where you’ll talk at length and work out strategies for coping with whatever life throws at them. Then you’ll draw on your broad knowledge of local resources to help direct them to all the additional support they might need. Not to mention organising and taking part in admission interviews in partnership with the Head Teacher and making sure full and detailed inductions are given.

One of the best environments in SEND

Pontville School is an independent specialist day school based in Ormskirk, providing education for pupils aged between 5 and 19 with an EHCP. With a record of great teaching and excellent pupil outcomes, Pontville School is a highly regarded provision for social communication needs within the North West and UK.

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get:

• Training: A full induction and on the job training
• Holiday: You’ll work hard at WG, so you’ll be rewarded with 35 days holiday including bank holidays
• Progression: If career development is your thing, most of our head teachers and leaders have been promoted from within our group
• Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits here
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
• Beautiful working environments with the very best facilities – check out our schools here
• A recommend a friend scheme that offers a £1,000 bonus every time
• Contributory pension scheme – matched up to 5%

Bring your whole-self to work

Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be more than a Family Liaison Officer, it’s a truly special type of person that will thrive here, who has;

• Previous experience with SEN and with working with families in challenging circumstances and expertise to support and resolve difficulties
• Strong contacts within the local authority, including education, social services and healthcare professionals
• Experience of multi-agency work with an understanding of legislation, policies and guidance around safeguarding and child protection
• Genuine passion for wanting to enhance the life opportunities for our young people and their families and the ability to be empathetic and understanding

Interested in joining us?

At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong.

As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community.

We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way.

By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.