Family Information Team Manager (8567)

Norfolk County Council; England; Hybrid; GBP 48,000 - 53,000; Full time

Job summary

A local government authority is seeking a Family Information Team Manager to oversee the delivery of vital services for families. Responsibilities include managing a team of Family Information Officers and contributing to strategic developments. The ideal candidate will have strong leadership skills, experience in team management, and expertise in database systems. This role offers a competitive salary and flexible working options, located primarily in Norwich.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working options

Financial benefits

Local Government Pension Scheme

Tax-efficient schemes

Car lease scheme

Referral bonus

Qualifications

• Experience managing a team is essential.
• Good understanding of Family Information Service duties.
• Proficiency with databases for data processing and verification.

Responsibilities

• Oversee the delivery of the Family Information Service.
• Manage a team of Family Information Officers.
• Contribute to the strategic development of the family hub programme.

Skills

Leadership skills

Organizational skills

Team management

Database proficiency

Job description

Job Title: Family Information Team Manager | 8567 | Permanent Contract | 37 hours/week | £48,610 - £52,594 per annum | Grade L | Norwich/countywide

We have ambitious plans to improve our work with families. Our Partnerships, Schools and Communities Service plays a key role in delivering prevention and early help to families.

As part of our effort to provide better, more integrated services for children, young people, and their families through our family hub approach, we have restructured our Family Information Team and are now hiring a Family Information Team Manager.

In this role, you will oversee the delivery of the Family Information Service, manage a team of Family Information Officers, and contribute to the strategic development of the family hub programme, focusing on digital communication and data management.

The ideal candidate will have excellent leadership and organizational skills, experience managing a team, and a good understanding of Family Information Service duties. Proficiency with databases for data processing and verification is essential.

Work location will primarily be at County Hall and other sites across Norfolk, with some virtual work; therefore, the ability to travel is required.

For an informal discussion, please contact Teresa Frost (Head of Communities and Partnerships) at [e-mail].

We recommend reading the full Job Description and Person Specification before applying to demonstrate how you meet the criteria.

Benefits include:

1. Competitive salary
2. Generous holiday entitlement
3. Health and Wellbeing services including physiotherapy and counselling
4. Flexible working options: flexi-time, part-time, remote, and hybrid
5. Financial benefits such as employee discounts, Blue Light card, relocation expenses, and travel expenses
6. Local Government Pension Scheme with employer contributions, life assurance, and dependants’ pensions
7. Tax-efficient schemes for pensions and bikes
8. Car lease scheme for low-emission vehicles (eligibility applies)
9. Referral bonus for hard-to-fill positions

Information on our Terms and Conditions is available here.

Already employed by Norfolk County Council? Use your @norfolk.gov.uk or @nccal.ac.uk email to view and apply for vacancies via myOracle.

Note: Priority consideration may be given to current employees at risk due to restructuring or in redeployment.

Redeployment closing date: 14 August 2025

Other applicants closing date: 21 August 2025

About Norfolk: Norfolk boasts beautiful coastlines, the unique Broads, thriving towns, and a culturally rich city. Our economy is growing, driven by sectors like energy and food, with ambitious housing and school building plans. It’s a great place to live, work, and visit.

As the main local authority, we serve over 850,000 residents, working with elected members and partners to deliver high-quality, innovative services.