Family Information Team Manager (8567)

Adult Learning; England; Hybrid; GBP 48,000 - 53,000; Full time

Job summary

A local government authority is seeking a Family Information Team Manager to oversee the Family Information Service. Responsibilities include managing a team and contributing to strategic initiatives aimed at improving integrated services for families. The ideal candidate will possess strong leadership and organizational skills, with experience in managing teams and a good understanding of Family Information Services.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts

Local Government Pension Scheme

Tax-efficient schemes

Qualifications

• Experience managing a team is essential.
• Understanding of Family Information Services duties is crucial.
• Ability to use databases for data processing and verification.

Responsibilities

• Deliver the Family Information Service.
• Line manage a team of Family Information Officers.
• Contribute to the family hub programme's strategic work.

Skills

Leadership skills

Organizational skills

Database management

Job description

Job Description

Family Information Team Manager | 8567 | permanent contract | 37 hours per week | £48,610 to £52,594 per annum | Grade L | Norwich/countywide

We have ambitious plans to shape how we work with families. Our Partnerships, Schools and Communities Service plays a critical role in helping to deliver prevention and early help offers to families.

As part of our ambition to provide better and more integrated services for children, young people, and their families through our family hub approach, we have recently reconfigured our Family Information Team and now have a vacancy for a Family Information Team Manager.

In this role, you will be responsible for the delivery of the Family Information Service, line managing the team of Family Information Officers, and contributing to the strategic work of the family hub programme, with a focus on digital communication and data.

To be successful, you will have excellent leadership and organisational skills, with experience managing a team. A good understanding of the duties provided by Family Information Services and the ability to use various databases for data processing and verification are essential.

You will be required to work regularly from County Hall and other locations across Norfolk, with some virtual working, so the ability to travel is essential.

For an informal discussion about the role, please contact Teresa Frost (Head of Communities and Partnerships) at [e-mail].

We recommend reading the full Job Description and Person Specification before applying to demonstrate how you meet the criteria.

Benefits of working for Norfolk County Council include:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including physiotherapy and counselling
• Flexible working opportunities such as flexi-time, part-time, remote, and hybrid working
• Financial benefits like employee discounts through ‘Norfolk Rewards’
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Travel expense advances
• Local Government Pension Scheme with employer contributions, life assurance, and dependants’ pensions
• Tax-efficient pension and bike schemes
• Tax-efficient car lease scheme for greener travel
• Referral bonuses for hard-to-fill roles

Find more information on our Terms and Conditions.

Already a Norfolk County Council employee? Use your @norfolk.gov.uk or @nccal.ac.uk email to view and apply for vacancies in myOracle.

Note: Priority consideration may be given to current employees at risk due to restructure or in redeployment.

Redeployment closing date: 14 August 2025

Other applicants closing date: 21 August 2025

About Us

Norfolk boasts miles of coastline, the unique Broads, thriving towns, and a city rich in cultural heritage. Our economy is growing, driven by sectors like energy and food, with ambitious housing and school building plans. Norfolk is a great place to live, work, and visit, providing an excellent environment for businesses to start, grow, and innovate.

As the main local authority for Norfolk, we serve over 850,000 residents and work with 84 elected Members to deliver strategic local government services. We are committed to high-quality services, involving service users in shaping our work, and promoting efficiency and innovation. We partner with local businesses, voluntary organizations, and other authorities to serve the community effectively.