Family Hub Coordinator LBHF622158

Hampshire County Council; City Of London; On-site; GBP 37,000 - 39,000; Full time

Job summary

A local government council in London is seeking a Family Hub Coordinator for a temporary full-time position. The ideal candidate will manage front of house duties, ensure safeguarding measures, and support families with children who have disabilities. Strong organizational skills and understanding of relevant needs are essential. This role offers a competitive salary and a supportive work environment.

Benefits

Commitment to equal opportunities

Disability Confidence Employer

Support for personal adjustments

Qualifications

• Experience working with children with disabilities and their families.
• Good understanding of health & safety regulations.
• Ability to engage and communicate with parents.

Responsibilities

• Manage front of house duties and greet visitors.
• Ensure safeguarding and health & safety protocols are followed.
• Perform data entry and maintain records for children’s services.

Skills

Organization skills

Understanding of working with children with disabilities

Communication skills

Job description

Family Hub Coordinator LBHF622158

Salary range: £37,509 - £38,637 per annum
Work location: Stephen Wiltshire Centre, Queensmill Road, Fulham, SW6 6JR
Hours per week: 36
Contract type: Temporary up to 12 months
Vetting requirements: Enhanced DBS Check
Closing date: 5 October 2025
Interview date: Week commencing 13 October 2025
Contact details for Informal discussion: Shelly Mulligan, Delivery Manager via email: [e-mail]

About the role

Do you have good organisation skills and a understanding of working with children with disabilities and complex needs and their families? Are you passionate about ensuring all children can achieve their full potential?

The Stephen Wiltshire Centre Specialist Family Hub provides a range of services for children with additional needs and disabilities and their families. These services include the delivery of Short Breaks for children and young people aged 8-18 with a range of needs, as well as delivering play and stay sessions for under 8’s. We also run a range of “clinics” or drop-in sessions for parents with children with additional needs.

A fantastic opportunity has arisen in working as part of the Stephen Wiltshire Centre Specialist Family Hub in the role of Family Hub Co-ordinator to join the team on a 1 year fill time contract.

The main responsibilities of the role are:

• Front of house duties, including meeting and greeting
• Opening and closing the centre, undertaking health & safety duties, undertaking safeguarding responsibilities
• Managing the reception area and office at Stephen Wiltshire Centre
• Stock taking, ordering and processing payments of resources for Family Hub activities
• Arranging the registration of families new to the centre
• Engaging parents into the range of services available to families to support their needs
• Arranging sessions and facilitating the booking of parents and their children to attend sessions and explain the processes of booking
• Answering and forwarding telephone calls and emails to the centre through our Duty system
• Sorting and distribution of post and arranging couriers
• Data entry on a number of Children’s services IT platforms
• Data collection of groups and activities and reporting of data

We are looking for people who can build our values into everything they do. Our values include being fair, caring, collaborators, and driven.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.

We are an equal opportunities employer and are committed to removing barriers in the workplace. If you would like to discuss any adjustments or request the application form in a different format, please contact us at [e-mail].

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.