Family Housing Management Officer (Female Only)

Homeless Link; Luton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading organization in Luton is seeking a Family Housing Management Officer to support homeless families, particularly women, in achieving independent living. The role involves offering personalized support and guidance in various challenging areas. The ideal candidate will be empathetic and experienced in working with individuals facing complex needs, including mental health issues. This position offers a supportive work environment with opportunities for professional development and a commitment to diversity and inclusion.

Benefits

25 days annual leave

Training and development opportunities

Employee Assistance Programme

Blue Light Discount

Life Assurance

Cycle-to-work scheme

Staff Awards

Qualifications

• Experience with individuals with complex needs, especially mental health.
• Creating support, care, and co-produced plans.

Responsibilities

• Support families to end homelessness and achieve independent living.
• Provide flexible, personalized support through various initiatives.

Skills

Empathy

Motivation

Adaptability

Creativity

IT proficiency

Tools

CRM systems

Microsoft Office

Job description

Job Title: Family Housing Management Officer

Location: Luton (Actual location hidden due to confidentiality)

Salary: £24,500

Shift Pattern: 37.5 hours/week, Monday to Friday, 10:00 - 18:00 with flexibility as needed

Note: Due to the nature of the service, the post holder must be female. The role is exempt from the Equality Act 2010, Schedule 9, Part 1, Paragraph 1.

About the role

Based within women’s accommodation supporting homeless families in Luton, the service manages 7 units supporting:

• Expectant mothers
• Mothers with up to two children under 10
• Single women aiming for guardianship of their children

The role involves working with families to develop skills to end homelessness and achieve independent living, providing support from basic guidance to intensive assistance in areas like domestic violence, mental health, substance use, parenting, and safety.

You will offer flexible, personalized support through sessions, activities, signposting, and wellbeing initiatives, including support with custody, mediation, supervised contact, and creating safe environments. Support may extend to other services, including lone working in a residential for males.

About you

We seek someone passionate about supporting women facing challenges affecting their families. You should be empathetic, motivating, adaptable, and creative, with experience in:

• Working with individuals with complex needs, especially mental health
• Creating support, care, and co-produced plans
• Understanding housing and social needs and social marginalization

Essential skills include empathy, empowerment, IT proficiency (CRM systems, Microsoft Office), and a genuine desire to make a difference.

What we offer

• 25 days annual leave, increasing with service
• Training, development, and progression opportunities
• Employee Assistance Programme and mental health support
• Additional benefits like Blue Light Discount, Life Assurance, Cycle-to-work, and Staff Awards

Our commitments

We value diversity, equity, and inclusion, actively supporting staff development and embracing varied backgrounds and experiences. We encourage applications from individuals with lived experience and diverse backgrounds.

About Social Interest Group (SIG)

SIG provides support across London, Brighton, Bedfordshire, Luton, and Kent, working with high standards within regulatory frameworks. Learn more through our Theory of Change and our website.

Additional information

Applications may close early due to ongoing screening. We conduct enhanced DBS checks, and some roles require further vetting. We welcome applicants from all backgrounds. For questions or support during application, contact us at [e-mail] or call 020 3668 9270. We do not sponsor visas; applicants must have full right to work in the UK.