Family Help Worker - Fixed Term 18 months

St Helens Council; St Helens; On-site; GBP 26,000 - 34,000; Full time

Job summary

St Helens Borough Council is seeking a Family Help Worker to drive the Families First approach, delivering early help in homes, community spaces and Family Hubs across the borough.

You will lead Family Help Assessments, develop Family Help Plans and coordinate multi‑agency support to promote resilient families and positive outcomes for children.

Qualifications

• Professional qualification within statutory or community services (essential).
• Experience working directly with children, young people and families.
• Strong skills in assessment, planning, and delivering family support.
• Excellent communication and partnership-working skills.
• Knowledge of safeguarding, child development and anti-oppressive practice.

Responsibilities

• Carry out holistic Family Help Assessments with families.
• Create and deliver family-centred plans keeping the voice of the child.
• Build trusting relationships with families to identify strengths and overcome barriers.
• Coordinate multi‑agency support and advocate for families as Family Help Lead Practitioner.
• Provide support in homes and community venues using evidence-based approaches.
• Maintain high-quality case records and safeguarding standards.
• Model strengths-based practice aligned with Families First.

Skills

Professional qualification

Experience with children and families

Assessment and planning

Communication and partnership

Safeguarding knowledge

Job description

Join Us as a Family Help Worker – Be Part of Something New and Exciting in St Helens!

1 Post Available – Fixed Term for 18 months
Based at Central Link Family Hub

We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council passionate about supporting and empowering our communities. We deliver a wide range of services for residents, families, schools, businesses, and visitors—and our skilled, dedicated workforce makes this possible.

Our workplace vision and values guide everything we do. We're proud of our culture, and we invest in our teams with excellent wellbeing support, flexible working opportunities, financial benefits, and learning and development opportunities at every career stage.

A Brand-New Role – Be Part of Families First in St Helens

This is a fantastic opportunity to be at the forefront of positive change. As we implement the Families First Model, we are excited to introduce Family Help Workers—a dynamic new role designed to strengthen early intervention, build meaningful relationships, and support long-term family resilience.

Families First will bring together Early Help and Child in Need Support, creating a more integrated, responsive, and relational service for children and families across the borough.

We are now recruiting four passionate, motivated Family Help Workers to help shape this new offer.

Make a Difference as a Family Help Worker

Working within Children's Services, you’ll support children and families from pre-birth up to age 18, working directly in homes, community settings, and Family Hubs.

You will take a lead practitioner role, undertaking Family Help Assessments, developing Family Help Plans, and coordinating support aligned with the Families First approach.

In this role, you will:

• Carry out holistic Family Help Assessments with families experiencing a range of needs and challenges.
• Create and deliver family-centred plans that keep the voice of the child at the heart of every decision.
• Build trusting relationships with families, helping them identify strengths, overcome barriers, and achieve positive, sustainable change.
• Support families experiencing issues including domestic abuse, mental health needs, substance misuse, neglect, parenting challenges, or wider social pressures.
• Work as the Family Help Lead Practitioner, coordinating multi-agency support and advocating for families.
• Provide support in homes and community venues using evidence-based approaches.
• Maintain high-quality case records and work to safeguarding standards.
• Model positive, strengths-based practice consistent with the Families First Model.

Who Should Apply?

We welcome applicants who have:

• A professional qualification within statutory or community services (essential).
• Experience working directly with children, young people, and families.
• Strong skills in assessment, planning, and delivering family support.
• Excellent communication and partnership-working skills.
• Knowledge of safeguarding, child development, and anti-oppressive practice.

If you are passionate about early help, committed to supporting families, and excited by the opportunity to shape a new way of working—we’d love to hear from you.

Additional Role Requirements

• A valid driving licence and access to a car (essential), unless prevented by disability.
  In these cases, we welcome applicants to explain how they can meet the travel requirements with reasonable adjustments.

Be part of our journey. Be part of St Helens. Be part of strengthening families.

We look forward to receiving your application.

Making a Difference

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people's lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.

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Roles That Matter

Full Job Description & Person Specification Documents are included with this advert.

This is an Enhanced Disclosure post

St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.

The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles